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07-30-11, 02:20 PM
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VF Supporter
Join Date: Nov 2001
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Thanks to Mary's excellent
customer service I was able to do my favorite workout of all time this morning, Turbo Fire 45 EZ.
This disc started to go bad on me a month ago, and it finally got to the point where the freezing during the second half of the punch segment was all the time. I contacted Mary last weekend and I received a new disc from BB yesterday morning. I know Mary's excellent customer service is acknowledged a lot here at VF, and rightfully so, but I wanted to share my experience, too.
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Laughter is the best medicine. Have you had your daily dose?  Walking is Nature's Prozac! Don't let anyone judge you! It's your workout. Sylwia Don't Compare Yourself to somebody else. BE YOUR BEST! Chalene Johnson  A Spark of Hope In memory of: Michael Sparkman October 11th, 2001-October 21st, 2008 Hope Fimiani August 26th, 2006-October 13th, 2008 |
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07-30-11, 03:14 PM
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Join Date: May 2007
Location: Michigan
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Mary is totally awesome. I ordered several DVDs from her Thursday night, last week. She shipped them out that night and I got them on Monday. No one has service like Mary. She spoils us.
Cheryl |
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07-30-11, 03:48 PM
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Exchange Moderator
Join Date: Feb 2002
Location: PalmTreeVille
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another card carrying member of the i love mary club!
 mary is a doll. when you send her personal email, she's very responsive too. 
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~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile. |
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07-30-11, 03:48 PM
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Join Date: Feb 2007
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ITA. Mary is the BEST!!!
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STS 4x graduate |
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07-30-11, 03:54 PM
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Join Date: Jun 2006
Location: Ottawa, ON
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Mary really is excellent. I recently ordered Lauren Brooks Volume 2 from her, and she accidently sent me Volume 1. When I emailed her to let her know how much it cost me to ship the wrong one back (I'm in Canada so she couldn't send me a prepaid envelope), she refunded me more than I had paid for shipping "for my trouble", and then included 2 exercise bands with the correct DVD as an "apology"! Really fantastic customer service.
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07-30-11, 04:05 PM
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Join Date: Jun 2003
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Mary rocks!
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Angela |
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07-30-11, 04:15 PM
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Join Date: Jan 2010
Location: Boston Suburbs
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Mary is the best!!
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07-30-11, 04:16 PM
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Join Date: Jul 2008
Location: on my yoga mat
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Quote:
Imagine my surprise when I got a paypal receipt for the shipping! I was NOT expecting it. I generally only buy Mary, and I am loathe to return things and only do so if I simply can not get rid of the dvd any other way [See: Powerfit Harmony LOL]
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Set your intention and go for it! Tracy Effinger ...right now you're saying, no i can't do this. you should know by now i don't train that way - Dasha Libin offering the two tracey mallet dance workouts, pm me. |
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07-30-11, 08:13 PM
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Join Date: Jan 2002
Location: Ontario, Canada
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I just phoned her Friday because my new Booty Barre plus Abs and Arms Dvd kept freezing on me. Since I'm in Canada she is shipping out a new copy to me.
What great service! 
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07-31-11, 06:29 PM
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Join Date: Feb 2002
Location: On the move
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Couldn't agree more - Mary is excellent!
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Chris I have a professional relationship with web sites that sell yoga downloads. |
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| Tags |
| mary, totalfitnessdvds, totalfitnessdvds.com, totalfitnessdvds.net |
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