Peak 10 on backorder?

[jacmar]

I just called CS as my CC was charged twice. They put my order through twice in one week, so I have TWO sets coming my way. They could not cancel the second order and its already in shipping.

My experience with them has not been a good one

[ebianco]

Originally Posted by jacmar

I just called CS as my CC was charged twice. They put my order through twice in one week, so I have TWO sets coming my way. They could not cancel the second order and its already in shipping.

My experience with them has not been a good one

That's horrible!!

[Blackadar]

Originally Posted by jacmar

I just called CS as my CC was charged twice. They put my order through twice in one week, so I have TWO sets coming my way. They could not cancel the second order and its already in shipping.

My experience with them has not been a good one

You're much nicer than I am. I'd tell them that I didn't care that they couldn't cancel the 2nd order. They can refund my card NOW, or I can start charge-back proceedings NOW with the credit card company. I'd also let them know that either they fix the problem or they can come get both sets...after they were left under my sprinkler system for a night.

I have little patience for incompetence and even less for an unwillingness to fix problems caused by it.

[celeste]

Originally Posted by jacmar

I just called CS as my CC was charged twice. They put my order through twice in one week, so I have TWO sets coming my way. They could not cancel the second order and its already in shipping.

My experience with them has not been a good one

I believe you can refuse a package that you didn't order. Just don't open one of them and write "return to sender" on it.

[pharma_gal]

I am so losing interest in this set. Too bad for Michelle for losing business.

[sophie kat]

Originally Posted by Blackadar

You're much nicer than I am. I'd tell them that I didn't care that they couldn't cancel the 2nd order. They can refund my card NOW, or I can start charge-back proceedings NOW with the credit card company. I'd also let them know that either they fix the problem or they can come get both sets...after they were left under my sprinkler system for a night.

I have little patience for incompetence and even less for an unwillingness to fix problems caused by it.

If I lived closer to you, I would take you with me to car dealerships and mechanics, lol!

Originally Posted by pharma_gal

I am so losing interest in this set. Too bad for Michelle for losing business.

I was pretty excited for this set until I saw the price and I balked at it. I'm glad I did because I get frustrated when I buy a dvd at a normal price and it doesn't play. I feel bad for everyone who did buy and have had issues. It's a shame for Michelle too. This company is making her look bad to some extent even though it's not her fault.

I still hope these will be available individually through a reputable seller like Mary or Collage.

[fitnessjunkie]

I wonder if Mary with sell this set? I'll just buy from her.

[dutchgirl]

Originally Posted by fitnessjunkie

I wonder if Mary with sell this set? I'll just buy from her.

I emailed Mary and asked her this question. She said that she assumed that it would come you retail outlets eventually and that she had no knowledge of a date when that would happen. So for the foreseeable future the answer appears to be ' no'.