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Old 05-04-21, 01:55 PM  
Garrie A.
 
Join Date: Oct 2014
Location: Virginia
Ordering from Lauren Brooks/On The Edge...no tracking number?

A couple weeks ago I ordered several Lauren Brooks DVDs from her site using her 70% off code. 10 days ago I received an email saying that my order was "complete", and as of today my DVDs haven't arrived yet. I also noticed that I can't find a tracking number anywhere, either on my email order confirmation or when I look up my order on her site. Right now I'm planning to give it a few more days before contacting (as mail deliveries are slow due to COVID).

For those that have ordered from Lauren, does she give tracking numbers?
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Old 05-04-21, 02:28 PM  
Softshoe
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Join Date: Mar 2003
I didn't get tracking. One of the orders never came. They just kept saying it was coming in the emails. It was worked out but I never ordered again.
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Old 05-04-21, 02:31 PM  
BunnyHop
 
Join Date: Nov 2008
I'd check with them in case they do have a tracking number they haven't shared.

(Currently dealing with that from an etsy vendor in the UK. They've got tracking info they haven't shared with me, sigh. I'm being patient, for now.)
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Old 05-04-21, 02:48 PM  
gladgirl
 
Join Date: Oct 2006
I ordered back in Dec. 2020 and got an email that my order was received.
I never received tracking info but my dvds came in a reasonable time frame.
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Old 05-04-21, 03:02 PM  
fanofladyvols
 
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Join Date: May 2004
Location: Modify City, State of Fierce
Quote:
Originally Posted by gladgirl View Post
I ordered back in Dec. 2020 and got an email that my order was received.
I never received tracking info but my dvds came in a reasonable time frame.
^^Same!!
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Old 05-04-21, 09:20 PM  
Taiga
 
Join Date: May 2006
Quote:
Originally Posted by Garrie A. View Post
A couple weeks ago I ordered several Lauren Brooks DVDs from her site using her 70% off code. 10 days ago I received an email saying that my order was "complete", and as of today my DVDs haven't arrived yet. I also noticed that I can't find a tracking number anywhere, either on my email order confirmation or when I look up my order on her site. Right now I'm planning to give it a few more days before contacting (as mail deliveries are slow due to COVID).

For those that have ordered from Lauren, does she give tracking numbers?
They use media mail, no matter what it lists when you check out. According to the check out page, it always showed first class or priority but it was actually mailed media mail. I made several orders back when they first started the sale. They all came after a long wait. I can imagine that media mail is even worse with COVID. Even priority mail is fairly slow these days.

All in all, I have found their customer service on the apathetic and moody side, though they always responded to email complaints for missing items. i just checked all my orders and confirmed that I never received tracking numbers. The "order is completed" signifies the mail out date and I typically received my items 2-3 weeks later. HTH.
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Old 05-07-21, 02:25 PM  
Garrie A.
 
Join Date: Oct 2014
Location: Virginia
I emailed them a few days ago with no response. Luckily my DVDs arrived at the post office today.
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Garrie
-AFAA certified GFI
-Licensed Barre Above instructor
--------------------------------------------------------
CLX 6/19-9/19
STS Grad 11/19-2/20, 9/20-12/20


Current Focus:
Retro Rotation!!


Check out my blog by clicking on the "Home Page" link under my profile name.
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Old 05-07-21, 03:16 PM  
Softshoe
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Join Date: Mar 2003
Glad it worked out, Garrie. Hope you like the workouts.
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