can I ask a silly question about the totalfitness site?

Genevieve M · 03-04-14, 12:12 AM

Why would you order dvd's from this site vs. another? For example, folks seem to be all pumped about the beachbody 21-day program with Amber. Why don't you just order the set from Beachbody?

Signed,

Always Late to the Party

Susan · 03-04-14, 12:30 AM

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

BunnyHop · 03-04-14, 12:32 AM

Quote:

Originally Posted by Susan

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

This.

Plus, if Mary orders for me, my personal information never goes anywhere near BeachBody if I tell her I'd rather it didn't.

(Their marketing habits/hard sell, etc., really turn me off. I've bought a few things through Mary's site that I wouldn't have purchased otherwise.)

bzar · 03-04-14, 12:41 AM

i prefer that Mary get credit for my purchases from beachbody, basically, because like everyone said, she's a doll.

as a coach, she gets some sort of commission from beachbody, i'm sure. i'm fine with that - and she really deserves it.

and for non-beachbody stuff, she gives us a little discount and she has a rewards program that gives us a couple more dollars off.

shoegoddess · 03-04-14, 12:51 AM

Quote:

Originally Posted by Susan

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

That!

lila_says · 03-04-14, 01:40 AM

ALL of the above!

juberann · 03-04-14, 03:25 AM

One reason.........MARY

herya · 03-04-14, 03:32 AM

I am overseas and buying is more complicated. Mary is excellent, she ships promptly and has very reasonable shipping charges, plus VF discount. Absolutely no fuss customer service, she's worth it.

kathym · 03-04-14, 07:07 AM

I have had issues ordering from Beachbody direct so prefer to order from Mary. Her customer service is wonderful.

athompson10 · 03-04-14, 07:40 AM

Quote:

Originally Posted by kathym

I have had issues ordering from Beachbody direct so prefer to order from Mary. Her customer service is wonderful.

This. I had an epic battle with Beachbody years ago, in the days when paying for super-duper expedited shipping meant your package went via mule train and wandered the country before washing up on your doorstep 2-3 weeks later. After that, I decided to order only through coaches, so they could deal with customer service. When I found out about Mary and TotalFitness, she became my go-to for BB and most DVD orders. I've had one package go missing (non-BB) and she replaced it, no questions asked. I also like the rewards points, the format of her site, her clips (longer with better resolution than Collage's)....

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03-04-14, 12:12 AM
Genevieve M Join Date: Nov 2001 Location: Roslindale, MA	can I ask a silly question about the totalfitness site? Why would you order dvd's from this site vs. another? For example, folks seem to be all pumped about the beachbody 21-day program with Amber. Why don't you just order the set from Beachbody? Signed, Always Late to the Party

03-04-14, 12:30 AM
Susan Join Date: Sep 2002 Location: Exotic USA	I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service. __________________ Susan

03-04-14, 12:41 AM
bzar Exchange Moderator Join Date: Feb 2002 Location: PalmTreeVille	i prefer that Mary get credit for my purchases from beachbody, basically, because like everyone said, she's a doll. as a coach, she gets some sort of commission from beachbody, i'm sure. i'm fine with that - and she really deserves it. and for non-beachbody stuff, she gives us a little discount and she has a rewards program that gives us a couple more dollars off. __________________ ~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.

03-04-14, 01:40 AM
lila_says Registered User Join Date: Sep 2011 Location: Canada	ALL of the above!

03-04-14, 03:25 AM
juberann Join Date: Mar 2006 Location: Oregon	One reason.........MARY __________________ ~Judy~ a.k.a juberann

03-04-14, 03:32 AM
herya Join Date: Oct 2002 Location: Europe	I am overseas and buying is more complicated. Mary is excellent, she ships promptly and has very reasonable shipping charges, plus VF discount. Absolutely no fuss customer service, she's worth it. __________________ -- Marta

03-04-14, 07:07 AM
kathym VF Supporter Join Date: Nov 2001 Location: Virginia	I have had issues ordering from Beachbody direct so prefer to order from Mary. Her customer service is wonderful. __________________ km