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Old 03-09-12, 03:47 PM  
Marian
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Join Date: Nov 2001
Thumbs up More Praise for Mary

I bought Les Mills Pump from totalfitnessdvd about two weeks ago, I just got around to doing Pump Extreme, and the dubbing was off, drove me crazy. I contacted Mary and she said she'd have BB send me a replacement right away. Outstanding!
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Old 03-09-12, 03:50 PM  
A-Bot
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Yep. I Mary. She is amazing - she did something similar to me when the packaging was messed up and a DVD got damaged in a beachbody order I placed - she had the new one on its way right away.
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Old 06-20-12, 06:23 PM  
old lady
 
Join Date: Mar 2002
Location: Texas
It the past week, I've ordered two times from Total Fitness. I'm getting spoiled. The first order was received rather quickly. On Friday, the 15th, around 8:00 p.m., I placed another order. The confirmation email arrived in my emailbox at 8:00 p.m. At 8:20, another email arrived, saying that my order had shipped. Monday morning, my package arrived. . . . in Texas!!

Around the same time I placed an order with Collage. I received the confirmation email that said the order would ship the following Monday (I opted for the free shipping) and that I would receive another email with the tracking information. I'm sort of OCD about tracking my packages since the mailman doesn't always leave a notice that my package is at the leasing office.
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Old 11-04-12, 10:31 AM  
multisportgirl
 
Join Date: Dec 2005
Location: Ohio
I LOVE total fitness!!! Mary is terrific!!! I always look on other sites for dvd's but almost always order from her! She just can't be beat !
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Old 11-04-12, 12:04 PM  
laurajhawk
 
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Join Date: Sep 2005
Location: Colorado
This is a great reason to go through Mary for Beachbody stuff, because Mary can get you a whole new DVD in less time than it would take you to just make contact with Beachbody.
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Old 11-05-12, 09:45 PM  
marmact
 
Join Date: Mar 2006
Location: In a plank position
I am convinced Mary lives above the post office, lol.

Her customer service is seriously phenomenal.
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Old 11-08-12, 07:15 PM  
laurajhawk
 
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Join Date: Sep 2005
Location: Colorado
I just ordered Animal Yoga and the original Buns of Steel. The time from order to shipment was,

I kid you not,


wait for it....


....



three minutes.
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Old 11-20-12, 04:11 PM  
momof10
 
Join Date: May 2007
Location: Michigan
[QUOTE=laurajhawk;2128853]I just ordered Animal Yoga and the original Buns of Steel. The time from order to shipment was,

I kid you not,


wait for it....


....



three minutes.[/QUOTE

Yea, Mary is awesome!!! I have had that quick of a response from order to shipment. It always blows me away. She is the best.

Cheryl
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Old 11-21-12, 09:38 PM  
cataddict
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Join Date: Oct 2006
Quote:
Originally Posted by laurajhawk View Post
This is a great reason to go through Mary for Beachbody stuff, because Mary can get you a whole new DVD in less time than it would take you to just make contact with Beachbody.
As an FYI I had a problem disc in the TurboFire set I bought a few weeks ago and Mary told me they've asked her to have the customer contact Beachbody. They no longer want her doing so. She did give me a specific telephone number to call and they took care of it---sent me a replacement disc right away. So Mary is still the greatest but she can't do the CS part directly with Beachbody anymore.
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Old 11-28-12, 04:13 PM  
kimzwirez
 
Join Date: Apr 2003
Location: Missouri
She's amazing

I just got the Urban Rebounder Deal of the Day from 11/25. It shipped practically before I even had the order completed and I got it in two days! The dvds were not in the box, so I contacted her and she is sending them out today. She is so helpful and efficient. Her customer service is the BEST!!
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