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Old 07-14-11, 10:47 PM  
readcookrun
 
Join Date: Nov 2010
Mary from TotalFitnessDVDs

Hello all,

I'm a frequent lurker and infrequent poster in this forum. I thought I'd break my usual silence to throw some shouts out for Mary. Her reputation for great customer service is already renown, but I'd like to personally express my gratitude to her.

I decided to jump on the Turbo Fire bandwagon and ordered a set from her site. I mistakenly ordered the Advanced Deluxe Set. Imagine my excitement when I received my BeachBody box after only 2 1/2 days since ordering, then my disappointment after realizing it was the wrong set.

I emailed Mary right away and she said I could do an even exchange and she'll take care of the shipping costs of the new set for me. I emailed her twice and got a response within 30 minutes, if not less. I've referred many family members to her site, but I will double my efforts because everyone should experience her great service!

Thanks for reading!
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Old 07-14-11, 11:01 PM  
kali1
 
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Join Date: Dec 2002
Mary is the greatest!!
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Old 07-14-11, 11:20 PM  
juberann
 
Join Date: Mar 2006
Location: Oregon
Mary and totalfitnessdvds, two of my favorite fitness topics LOVE Mary
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Old 07-15-11, 12:08 AM  
Gancho Girl
 
Join Date: Mar 2008
Location: New Zealand
I Mary!!!

To try to get around the ridiculous shipping costs at The Dailey Method, I asked Mary if I could have them sent to her and then her ship them to me, and just charge me for the shipping costs. Sure, she said, not a problem.

But then The Dailey Method couldn't get my credit card(s) to process for some odd reason. I emailed Mary to tell her not to expect the DVDs (1 for me, 1 for KiwiKatie) because of the problem, and she happily offered to buy them for us and send them on.

How's THAT for awesome service?!?!?!? It knocked about a third off the price in having Mary ship them to me.

Of course, I had to buy a couple of things from Mary herself then, as a thank you for being so wonderful...
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Old 07-15-11, 06:18 AM  
Fit Mommy
 
Join Date: Mar 2011
Location: USA
Oh wow, that was very generous of her! I usually only buy my DVDs from her now because Of how quickly they arrive after I Place my order.

I Pay to be an amazon prime member specifically for the free two day shipping and Mary at total fitness has shipped her dvds and they have been here within two business days every single time I've ever placed an order! So, that's just cool!
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Old 07-15-11, 07:10 AM  
Lucky Star
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Join Date: Jun 2004
Location: A helluva town
Quote:
Originally Posted by Gancho Girl View Post
I Mary!!!

To try to get around the ridiculous shipping costs at The Dailey Method, I asked Mary if I could have them sent to her and then her ship them to me, and just charge me for the shipping costs. Sure, she said, not a problem.

But then The Dailey Method couldn't get my credit card(s) to process for some odd reason. I emailed Mary to tell her not to expect the DVDs (1 for me, 1 for KiwiKatie) because of the problem, and she happily offered to buy them for us and send them on.

How's THAT for awesome service?!?!?!? It knocked about a third off the price in having Mary ship them to me.

Of course, I had to buy a couple of things from Mary herself then, as a thank you for being so wonderful...
I mean, seriously? Who does that?! A friend, sure... but a business???
Just awesome.
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Old 07-15-11, 07:22 AM  
caligurl
 
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Join Date: May 2004
Location: SoCal
Quote:
Originally Posted by Gancho Girl View Post
I Mary!!!

To try to get around the ridiculous shipping costs at The Dailey Method, I asked Mary if I could have them sent to her and then her ship them to me, and just charge me for the shipping costs. Sure, she said, not a problem.

But then The Dailey Method couldn't get my credit card(s) to process for some odd reason. I emailed Mary to tell her not to expect the DVDs (1 for me, 1 for KiwiKatie) because of the problem, and she happily offered to buy them for us and send them on.

How's THAT for awesome service?!?!?!? It knocked about a third off the price in having Mary ship them to me.

Of course, I had to buy a couple of things from Mary herself then, as a thank you for being so wonderful...
that is very sweet of her!
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Old 07-15-11, 07:24 AM  
macska
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Join Date: Feb 2004
Location: NJ
She provides indeed wonderful CS.
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Old 07-15-11, 08:07 AM  
Tish
 
Join Date: Dec 2004
Location: FL!
I've been dealing with a glitchy dvd that might or might not be caused by my dvd player. Mary has bent over backwards to fix this for me. She even suggested she would try copies on her dvd player before sending new ones for me to try. I don't know of any other vendor that takes such personal care of their customers.
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Old 07-15-11, 08:18 AM  
2ndgen
 
Join Date: Dec 2010
I have bought from totalfitnessdvds and Mary in the past and agree she is a nice person and bends over backward to provide good customer service.
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