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Old 03-04-14, 12:12 AM  
Genevieve M
 
Join Date: Nov 2001
Location: Roslindale, MA
can I ask a silly question about the totalfitness site?

Why would you order dvd's from this site vs. another? For example, folks seem to be all pumped about the beachbody 21-day program with Amber. Why don't you just order the set from Beachbody?

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Always Late to the Party
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Old 03-04-14, 12:30 AM  
Susan
 
Join Date: Sep 2002
Location: Exotic USA
I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.
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Old 03-04-14, 12:32 AM  
BunnyHop
 
Join Date: Nov 2008
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Originally Posted by Susan View Post
I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.
This.

Plus, if Mary orders for me, my personal information never goes anywhere near BeachBody if I tell her I'd rather it didn't.

(Their marketing habits/hard sell, etc., really turn me off. I've bought a few things through Mary's site that I wouldn't have purchased otherwise.)
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Old 03-04-14, 12:41 AM  
bzar
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Join Date: Feb 2002
Location: PalmTreeVille
i prefer that Mary get credit for my purchases from beachbody, basically, because like everyone said, she's a doll.

as a coach, she gets some sort of commission from beachbody, i'm sure. i'm fine with that - and she really deserves it.

and for non-beachbody stuff, she gives us a little discount and she has a rewards program that gives us a couple more dollars off.
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Old 03-04-14, 12:51 AM  
shoegoddess
 
Join Date: Jan 2009
Location: So. California
Quote:
Originally Posted by Susan View Post
I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.
That!
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Old 03-04-14, 01:40 AM  
lila_says
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Join Date: Sep 2011
Location: Canada
ALL of the above!
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Old 03-04-14, 03:25 AM  
juberann
 
Join Date: Mar 2006
Location: Oregon
One reason.........MARY
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Old 03-04-14, 03:32 AM  
herya
 
Join Date: Oct 2002
Location: Europe
I am overseas and buying is more complicated. Mary is excellent, she ships promptly and has very reasonable shipping charges, plus VF discount. Absolutely no fuss customer service, she's worth it.
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Old 03-04-14, 07:07 AM  
kathym
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Join Date: Nov 2001
Location: Virginia
I have had issues ordering from Beachbody direct so prefer to order from Mary. Her customer service is wonderful.
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Old 03-04-14, 07:40 AM  
athompson10
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Join Date: Jan 2003
Location: Brooklyn, NY
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Originally Posted by kathym View Post
I have had issues ordering from Beachbody direct so prefer to order from Mary. Her customer service is wonderful.
This. I had an epic battle with Beachbody years ago, in the days when paying for super-duper expedited shipping meant your package went via mule train and wandered the country before washing up on your doorstep 2-3 weeks later. After that, I decided to order only through coaches, so they could deal with customer service. When I found out about Mary and TotalFitness, she became my go-to for BB and most DVD orders. I've had one package go missing (non-BB) and she replaced it, no questions asked. I also like the rewards points, the format of her site, her clips (longer with better resolution than Collage's)....
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Last edited by athompson10; 03-04-14 at 09:44 AM. Reason: clarity, typos
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