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Old 12-12-17, 06:46 PM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
Question XTrain question, please help!

Hi, I finally broke down and ordered XTrain from Cathe, one disc arrived loose into the case and got scratched, I previewed it and skipped so I contact them about that, and they will be sending a new copy, which is great!

The question is... I've finally got the time to preview the rest of the set, I've previewed 7 discs (apart of the one that got scratched in transit), and three of them got pixelated at some point and one have a little glitch, the discs are: Disc 2, both core workouts get pixelated; Disc 7, gets pixelated during the step portion of the workout; and Disc 8, gets pixelated and have a glitch during the conditioning workout; none of them stopped working, and I've wiped them clean with a lint free cloth, but, they still did the same thing, I'm concerned about it, is it normal? Do you have the same issue with your set? Should I contact them again about that? Also, is the image a bit blurry? I know it was released some years back, but still thought to ask.

Thanks for your replies in advanced. I did like the look of the workouts I've previewed, I also like the book that came with it, and wish Cathe would make fitness guides for each set instead of PDFs, I still have Tabatacize left to preview.

Also, for those of you in Canada, do you always get extra charges when ordering directly from Cathe? When Pre-Ordering? Just curious, this is the first time I order directly from her and the first time I get charged for DVDs, thanks.
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Old 12-12-17, 07:17 PM  
CharM
 
Join Date: Oct 2004
I'm sorry to hear of the problems you're having with XTrain, Sugar. I ordered this set when it was on pre-sale, and I didn't have any issues with any of the discs. There was no pixelation nor were any of the images blurry. I know there have been problems with some of her discs, but I don't remember this set being one of them.
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Old 12-12-17, 07:28 PM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
Hi Char, thanks so much for letting me know.
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"There are seven days in the week and someday isn't one of them!"

LMP - Grad/Aug 13 * TheRack - Grad/Nov 13 * PowerFit H - Grad/Jan 14 * FIF: SB - Grad/ Feb 14 * Cage/Box/KB 6WR - Comp/Mar 14 * Ugi/Kb/Pilates 6WR - Comp/May 14 * ThunderBell - Comp/Sep 14 * Obsidian - Comp/Jan 15 * JNL - DO/Sept 15 * D2S - Grad/Feb 16 * KbKb/TBS - Grad/Jun 16 * FusionMixx - Com/Aug 16 * F8F - Grad/Oct 16

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Old 12-12-17, 08:20 PM  
bubbles76
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Join Date: Feb 2007
Location: New Jersey
Sorry you are going through this. My response is just like CharM's - ordered during presale, no issues.
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Old 12-12-17, 09:47 PM  
ncl
 
Join Date: Jan 2003
Location: Western North Carolina
No problems with mine either. Definitely contact them again. What a pain! Good for you for checking...I am usually kinda slack with that until I get around to doing them.
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Old 12-13-17, 05:01 AM  
nckfitheart
 
Join Date: Aug 2013
I am sorry to hear you are having a problem with x-train bundle. I have not experienced any glitch at all with the full set. I pre-ordered.

My piece of advise is to fully preview each dvd before getting in touch with customer service. I have only had 2 discs with glitches and I have been pre-ordering since LIS. I had replacement sent to me all the way to Europe within reasonable timescale.ATB
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