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Old 12-05-12, 11:28 PM  
nevertoolate
 
Join Date: Apr 2012
JMBR damaged in shipping

I received my Jillian Michaels Body Revolution set today. I was so disappointed! Some of the disks were loose and got scratched. I hate cardboard packaging! Did anyone else have this problem with the JMBR set? Did you have any problem with their customer service department returning or replacing them?

Thanks for letting me vent. I so looked forward to getting started with this set. It's expensive, too, even with the discount price.

Ann

ETA: They play fine after all, even with scratches. Thank goodness.

Last edited by nevertoolate; 12-24-12 at 12:33 AM. Reason: Update
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Old 12-06-12, 03:08 AM  
Irish Eyes
 
Join Date: Feb 2012
Location: Canada
I'm so sorry your discs arrived damaged

My JMBR arrived late last week but I haven't opened it yet. Thanks for the heads-up--I'm going to open it tomorrow to make sure everything is OK. I hope customer service will replace them for you quickly and easily, especially given how much they charge for shipping.
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Old 12-06-12, 08:09 AM  
leslie w
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Join Date: Jan 2002
Location: Oxford CT
My cardio one disc was loose and there was a scratch on it, but it plays fine. All the other discs were secured in the packaging but I can see some light scratches on them, which probably occurred when they were inserted. I hate cardboard packaging! My Tracy Meta and Ultimate Yogi DVD's had the same issues. I'd rather they arrive in cheap disposable plastic sleeves than cardboard.
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