10lb Slimdown Extreme from QVC- w/ Scratches - Page 4

Artist of Eyes · 01-15-12, 12:09 PM

Quote:

Originally Posted by sbh

I really wanted this set, but I decided to wait because some other bills were more pressing. Now I'm glad I did. So frustrating when you get damaged disks. Has anyone addressed these issues with Chris on her facebook page?

I remember someone posting to her facebook page back in September/October bc of all of the glitches with ExTv. I also think someone mentioned that they contacted her when they heard QVC was going to carry these and che confirmed that the glitches had been fixed or were going to be addressed.

It's burried somewhere in one of the various threads for this DVD set. But the long and the short is yes.

hedygs · 01-17-12, 09:02 PM

Chris has been VERY responsive to my email about the defective Disc. She had been assured that the glitches had been fixed and is very distressed that is not the case. Anyway, she said that she has been in touch with the replicator and they are duplicating Disc 1.

I'll wait to see if the new Disc, when it arrives, plays properly. If you haven't sent your set back, mine was packed up and ready to go, then you might consider emailing Chris directly to ask for a new Disc 1.

I'll post if it arrives.

By the way, I did try the Total Body workout yesterday and I really liked it. I have been off exercising for a few weeks now with this cold/cough so I'm not sure about my fitness level but I know it isn't the greatest. Unfortunately, I can barely walk today. DOMS is hitting this evening which scares me big time for tomorrow.

I really like Chris in this series.

juberann · 01-18-12, 01:50 AM

I don't think any of this is Chris' fault and I certainly don't feel she purposely sold sets on QVC knowing they were defective, just doesn't seem to be her style.
And I have one set with a tiny glitch in the Kickboxing workout and a second set that plays perfectly so not all of the discs were bad. I really feel sorry for Chris, having such an awesome program and then all these issues. I know if she can, she will make it right

hedygs · 01-18-12, 07:28 AM

Quote:

Originally Posted by juberann

I don't think any of this is Chris' fault and I certainly don't feel she purposely sold sets on QVC knowing they were defective, just doesn't seem to be her style.
And I have one set with a tiny glitch in the Kickboxing workout and a second set that plays perfectly so not all of the discs were bad. I really feel sorry for Chris, having such an awesome program and then all these issues. I know if she can, she will make it right

I absolutely agree. It serves no positive purpose for her to knowingly send out bad discs. Not her style.

katmom · 01-18-12, 08:50 AM

My set arrived yesterday. Disc 1 & 2 were loose in the packaging. Both were scratched, so the set will be returned.

amoodygirl · 01-18-12, 10:11 AM

My set arrived yesterday. Only disc 2 was loose - 2 of the discs have very minor, surface scratches. I checked the discs and they are playing well. Will give them a complete try out tomorrow and, hopefully, this will be one of the sets that is OK.

Diane

ckitty · 01-18-12, 10:22 AM

I received my set from QVC yesterday. All discs were firmly in the pockets, no scratches. Have previewed all of disc 1 and all is well. Hoping all others are ok because these workouts look awesome!

LeanneM · 01-18-12, 01:54 PM

I'm so disappointed! I did the Xtreme Total Body + Bonus Buns workouts two days ago with no problems on either disk, but when I went to do the Kickboxing workout today, my DVD player froze up, and no amount of fiddling with it helped.

I'm honestly so surprised that QVC chose to release these without fixing the problems. I emailed customer service, and am waiting to hear back.

sbh · 01-18-12, 02:41 PM

Quote:

Originally Posted by juberann

I don't think any of this is Chris' fault and I certainly don't feel she purposely sold sets on QVC knowing they were defective, just doesn't seem to be her style.
And I have one set with a tiny glitch in the Kickboxing workout and a second set that plays perfectly so not all of the discs were bad. I really feel sorry for Chris, having such an awesome program and then all these issues. I know if she can, she will make it right

I wasn't implying that is was Chris's fault. I just wondered if she even knew about all problems with the disks.

LeanneM · 01-18-12, 02:45 PM

Chris just posted something on her Facebook page, letting everyone know to email her at Chris@chrisfreytag.com with their addresses instead of contacting QVC. She said that they will ship out Disk 1 early next week.

I'm so impressed with her service! It was fantastic that she lowered the price by $10 after we ordered on QVC, and she's handling this in such a great way!

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01-17-12, 09:02 PM
hedygs VF Supporter Join Date: Nov 2001 Location: Michigan	Chris has been VERY responsive to my email about the defective Disc. She had been assured that the glitches had been fixed and is very distressed that is not the case. Anyway, she said that she has been in touch with the replicator and they are duplicating Disc 1. I'll wait to see if the new Disc, when it arrives, plays properly. If you haven't sent your set back, mine was packed up and ready to go, then you might consider emailing Chris directly to ask for a new Disc 1. I'll post if it arrives. By the way, I did try the Total Body workout yesterday and I really liked it. I have been off exercising for a few weeks now with this cold/cough so I'm not sure about my fitness level but I know it isn't the greatest. Unfortunately, I can barely walk today. DOMS is hitting this evening which scares me big time for tomorrow. I really like Chris in this series.

01-18-12, 01:50 AM
juberann Join Date: Mar 2006 Location: Oregon	I don't think any of this is Chris' fault and I certainly don't feel she purposely sold sets on QVC knowing they were defective, just doesn't seem to be her style. And I have one set with a tiny glitch in the Kickboxing workout and a second set that plays perfectly so not all of the discs were bad. I really feel sorry for Chris, having such an awesome program and then all these issues. I know if she can, she will make it right __________________ ~Judy~ a.k.a juberann

01-18-12, 08:50 AM
katmom Join Date: May 2006 Location: Tennessee	My set arrived yesterday. Disc 1 & 2 were loose in the packaging. Both were scratched, so the set will be returned. __________________ "Saving just one pet won't change the world, but it surely will change the world for that one pet" Author Unknown

01-18-12, 10:11 AM
amoodygirl Join Date: Nov 2006 Location: NY	My set arrived yesterday. Only disc 2 was loose - 2 of the discs have very minor, surface scratches. I checked the discs and they are playing well. Will give them a complete try out tomorrow and, hopefully, this will be one of the sets that is OK. Diane __________________ "When ignorance screams, intelligence moves on.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Never have I been a blue calm sea I have always been a storm Fleetwood Mac (Stevie Nicks) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Diane

01-18-12, 10:22 AM
ckitty Join Date: Feb 2011	I received my set from QVC yesterday. All discs were firmly in the pockets, no scratches. Have previewed all of disc 1 and all is well. Hoping all others are ok because these workouts look awesome!

01-18-12, 01:54 PM
LeanneM Join Date: Feb 2008 Location: San Diego, CA	I'm so disappointed! I did the Xtreme Total Body + Bonus Buns workouts two days ago with no problems on either disk, but when I went to do the Kickboxing workout today, my DVD player froze up, and no amount of fiddling with it helped. I'm honestly so surprised that QVC chose to release these without fixing the problems. I emailed customer service, and am waiting to hear back.

01-18-12, 02:45 PM
LeanneM Join Date: Feb 2008 Location: San Diego, CA	Chris just posted something on her Facebook page, letting everyone know to email her at Chris@chrisfreytag.com with their addresses instead of contacting QVC. She said that they will ship out Disk 1 early next week. I'm so impressed with her service! It was fantastic that she lowered the price by $10 after we ordered on QVC, and she's handling this in such a great way!