Pure Barre on Facebook

momofcha · 12-30-11, 09:47 AM

Well, I'm more than a little disappointed in their Facebook profile. Apparently it's only a way for them to advertise, don't bother asking a question. I've asked several regarding their new mile high DVDs and every single one of them got deleted. I asked if there were going to be clips - this one got deleted twice. I asked how it differs from the other ones - deleted.

It left a bad taste in my mouth regarding them and I thought I'd pass the information along.

trishthedish · 12-30-11, 09:58 AM

Did they respond to you calling them out yesterday?

momofcha · 12-30-11, 10:17 AM

Nope - deleted

trishthedish · 12-30-11, 11:08 AM

Jerks.

naturallove · 12-30-11, 11:14 AM

Quote:

Originally Posted by shammy902

Well, I'm more than a little disappointed in their Facebook profile. Apparently it's only a way for them to advertise, don't bother asking a question. I've asked several regarding their new mile high DVDs and every single one of them got deleted. I asked if there were going to be clips - this one got deleted twice. I asked how it differs from the other ones - deleted.

It left a bad taste in my mouth regarding them and I thought I'd pass the information along.

Nothing says great customer service like deleting questions from someone who wants to give you money. *smh*

dela · 12-30-11, 11:22 AM

Wow, that's just messed up, a really poor use of FB in general and horrid customer service. Can you thumbs down a profile?

Negin · 12-30-11, 11:38 AM

That sucks.

Darisa · 12-30-11, 11:47 AM

That is just ridiculous. Poor customer service is inexcusable.

Katri · 12-30-11, 01:21 PM

Quote:

Originally Posted by Negin in Grenada

That sucks.

ITA! As much as I like Pure Barre workouts, I will not buy the new ones without seeing clips first and I want to know how long they are.

Eibhinn · 12-30-11, 02:04 PM

The mind boggles sometimes observing how companies manage their customer service and public image. Someday people are going to realize that bad publicity is not actually better than no publicity at all.

If a company wants to maintain a slightly arm's length relationship with their customer base - and I can appreciate why a company with limited staff-time might want to do that - they have absolutely no business establishing a social media presence. How counter productive to put a business out there like that only to refuse to raise to the occasion. While I was merely curious about Pure Barre before, as a result of this nonsense I now have a distinctly negative view of the company.

Dumb dumb dumb.

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12-30-11, 09:47 AM
momofcha Join Date: Nov 2001 Location: Illinois	Pure Barre on Facebook Well, I'm more than a little disappointed in their Facebook profile. Apparently it's only a way for them to advertise, don't bother asking a question. I've asked several regarding their new mile high DVDs and every single one of them got deleted. I asked if there were going to be clips - this one got deleted twice. I asked how it differs from the other ones - deleted. It left a bad taste in my mouth regarding them and I thought I'd pass the information along. __________________ Sue "I'm just one workout away from a good mood." ~ Valerie Waters

12-30-11, 09:58 AM
trishthedish Join Date: Jan 2010 Location: Baxter, MN	Did they respond to you calling them out yesterday? __________________ ~Tricia~

12-30-11, 10:17 AM
momofcha Join Date: Nov 2001 Location: Illinois	Nope - deleted __________________ Sue "I'm just one workout away from a good mood." ~ Valerie Waters

12-30-11, 11:08 AM
trishthedish Join Date: Jan 2010 Location: Baxter, MN	Jerks. __________________ ~Tricia~

12-30-11, 11:22 AM
dela Join Date: Aug 2010	Wow, that's just messed up, a really poor use of FB in general and horrid customer service. Can you thumbs down a profile?

12-30-11, 11:38 AM
Negin Join Date: Nov 2011	That sucks. __________________ "Look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory." - Betty Smith, "A Tree Grows in Brooklyn"

12-30-11, 11:47 AM
Darisa Join Date: Oct 2003	That is just ridiculous. Poor customer service is inexcusable.

12-30-11, 02:04 PM
Eibhinn Join Date: Mar 2005 Location: Atlantic Canada	The mind boggles sometimes observing how companies manage their customer service and public image. Someday people are going to realize that bad publicity is not actually better than no publicity at all. If a company wants to maintain a slightly arm's length relationship with their customer base - and I can appreciate why a company with limited staff-time might want to do that - they have absolutely no business establishing a social media presence. How counter productive to put a business out there like that only to refuse to raise to the occasion. While I was merely curious about Pure Barre before, as a result of this nonsense I now have a distinctly negative view of the company. Dumb dumb dumb.