Beachbody On Demand (BBOD)
I decided to get a Beachbody On Demand (BBOD) again, doing a one year membership this time. It has probably been a couple of years since the last time I had a membership. I was all excited and ready to sign up and get started. Well, of course that couldn't happen. I signed up and paid without any problem. But then the BBOD app on my Amazon Fire TV (the one still there from the last time I had a membership) wouldn't work right. I looked online and it showed that the Amazon Fire TV and stick were supported, but the BBOD app wouldn't work. Everything else worked fine, so it was unique to BBOD. Anyways, I followed the BBOD instructions and removed the BBOD app from the Fire TV and then went to reinstall it. It isn't even an option as an app anymore. Exact same thing on the Amazon Fire Stick in the other room. So, after two hours of fighting with both devices, restarting everything and then searching all over online to try to get some answers, it turns out that BBOD isn't compatible with Amazon Fire TV or Stick. I was frustrated and disappointed. I then tried to contact BBOD customer service and that was an adventure. I told them I wanted my order to be cancelled and my money refunded. It took probably 15 minutes or so of me just waiting, but they told me they would issue a refund within the next 5-7 days.
I'm disappointed that I won't have BBOD, because I was really looking forward to doing some of their programs again or for the first time, but if it isn't compatible then I'm not interested. It would be one thing if I knew from the get-go that they weren't compatible, but that wasn't the case. So frustrating.
Anyone else have frustrating BBOD experiences?
|