Cathe Advanced Barre Downloads - Looking for some tech help

[Gibbee]

Hello,

Needing some tech help here. I bought (in the pre-sale) Cathe's Advanced Barre Series downloads. I have been traveling and I usually wait a couple of days to download to avoid the rush... so I put them in my cart and attempted to download them several days ago (per procedures they suggest). The files download but I get a warning message that the files do not work. (MP4... and I use windows media player on a PC).

SO, I contact Cathe's customer service and they send me new links. Nothing works. I try again only this time - because I was traveling for work again - the links expired. I contacted them again for new links. New links arrived today and I tried to download AGAIN and nothing works. Same situation. Same error message. I have never had this problem before.

Did anyone run into this issue? The error message I am getting says:

"Windows Media Player cannot play the file. The player might not support the file type or might not support the codec that was used to compress the file."

Thanks in advance for your help!