Off-Topic Amazon Fails to Deliver a DVD

Terry · 02-27-21, 08:10 AM

My exercise DVD order was returned by Amazon. The message indicates that a problem occurred during delivery so the package was returned to Amazon and the order was cancelled.

The package tracking info show this:

Wednesday, February 24
9:29 AM Your package is being returned to Amazon.
6:09 AM Package arrived at an Amazon facility
Wilmer, Texas US

Wilmer TX is 20 miles NE of my town; That DVD was SO CLOSE!

There is no other info, and this was the only DVD left in stock when I ordered it. Has this happened to anybody else?

Shipping the package back from Amazon to Amazon three and a half hours after delivery makes no sense.
*If it was damaged, then why ship it back to a different Amazon facility rather than trash it?
*Did they ship it back to the person/company who produced it and if so, why?
*If it wasn't damaged, why could they not continue the shipment to my house just 20 miles away? We receive deliveries from Amazon all the time.
*Why not say, "OOOPS! Sorry. We will re-send." instead of cancelling my order? I didn't want my order cancelled.

I guess I am over-the-top annoyed because for some reason, I thought I was never going to get to see this DVD. I've had orders cancelled, about 5 times over many years, due to something being listed as available that was actually not available. For some reason I felt strongly that this would happen again, so maybe I am finally psychic and should celebrate LOL!

sherry7899 · 02-27-21, 08:19 AM

I ordered a Stevie Nicks concert blu ray that was supposed to arrive on 2/25. It was sent by UPS. It looks like UPS does not even have the package yet. It just says "arriving late." No kidding! I really wanted to watch it (special meaning to me). I hope the tracking updates later today.

I am sorry your package is in limbo. When I had that happen it was because the package was somehow damaged in route.

Which DVD was it?

Usia · 02-27-21, 08:24 AM

Quote:

Originally Posted by sherry7899

I am sorry your package is in limbo. When I had that happen it was because the package was somehow damaged in route.

This. My package too was damaged enroute and it was automatically returned to Amazon without ever making its way to me.

Terry · 02-27-21, 08:29 AM

Quote:

Originally Posted by sherry7899

I ordered a Stevie Nicks concert blu ray that was supposed to arrive on 2/25. It was sent by UPS. It looks like UPS does not even have the package yet. It just says "arriving late." No kidding!
Which DVD was it?

It's a 2020/2021 thaaaang!

fanofladyvols · 02-27-21, 08:48 AM

I'm sorry...that stinks.

Non Amazon delivery experience..ups had our pkg for 3 days...then it switched to usps. Then usps had fun with it for awhile and it finally got here with ups labels partially removed and usps labels affixed over.

Mail delivery has gotten So WEIRD!

MathTeacher · 02-27-21, 09:10 AM

I sold 4 DVDs on eBay on the 19th. I mailed them on the 20th. The USPS tracking showed they left my post office on the 20th then NOTHING until the 26th. Three of them left Memphis and the 4th has no new tracking. I hope the people who bought the DVDs get them soon and take mercy on me when they leave their feedback.

I had such high hopes for 2021.

txhsmom · 02-27-21, 09:22 AM

I ordered a book from Amazon back on February 11th. I was supposed to receive it on February 14th via post office. It got caught up in Oklahoma City during the deep freeze and there's been no tracking update on it since February 13th. Who knows what's happened to it?

Carol

katalina · 02-27-21, 09:59 AM

I wish Amazon would use boxes or at least bubble envelops. DVD cases arrive cracked/crushed/damaged, DVDs loose and sometimes scratched. I ordered some boxes of Pad Thai last month and all the boxes were crushed and the contents were loose in the flimsy envelop. I think twice before ordering from them these days.

bzar · 02-27-21, 10:51 AM

this happened with DH who purchased a board game recently. status was "in process" since early January, and only when he had inquired about it in mid-February did they update the status as cancelled! it was a 3rd party seller. when DH opened a chat with an Amazon rep, the rep asked if DH wanted to re-order it, and DH declined since it might get stuck again.

Softshoe · 02-27-21, 06:03 PM

Sorry that happened to you Terry. I wanted the new SuperModel Series from Ballet Beautiful. I didn't want to pay the $6 shipping BB would charge, but I ordered anyway. (Came in a box with all kinds of packing). I figured if I ordered from Amazon it might come: as a Dvd-r or scratched. Sometime back the 10 Minute Solution Dvds I ordered from Amazon had a weird film over them. The Linda/Barlate Dvds always came as Dvd-rs even if Mary sold them as Dvds.

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02-27-21, 08:10 AM
Terry Join Date: Dec 2001 Location: Texas	Amazon Fails to Deliver a DVD My exercise DVD order was returned by Amazon. The message indicates that a problem occurred during delivery so the package was returned to Amazon and the order was cancelled. The package tracking info show this: Wednesday, February 24 9:29 AM Your package is being returned to Amazon. 6:09 AM Package arrived at an Amazon facility Wilmer, Texas US Wilmer TX is 20 miles NE of my town; That DVD was SO CLOSE! There is no other info, and this was the only DVD left in stock when I ordered it. Has this happened to anybody else? Shipping the package back from Amazon to Amazon three and a half hours after delivery makes no sense. If it was damaged, then why ship it back to a different Amazon facility rather than trash it? Did they ship it back to the person/company who produced it and if so, why? If it wasn't damaged, why could they not continue the shipment to my house just 20 miles away? We receive deliveries from Amazon all the time. Why not say, "OOOPS! Sorry. We will re-send." instead of cancelling my order? I didn't want my order cancelled. I guess I am over-the-top annoyed because for some reason, I thought I was never going to get to see this DVD. I've had orders cancelled, about 5 times over many years, due to something being listed as available that was actually not available. For some reason I felt strongly that this would happen again, so maybe I am finally psychic and should celebrate LOL!

02-27-21, 08:19 AM
sherry7899 Join Date: Jun 2003	I ordered a Stevie Nicks concert blu ray that was supposed to arrive on 2/25. It was sent by UPS. It looks like UPS does not even have the package yet. It just says "arriving late." No kidding! I really wanted to watch it (special meaning to me). I hope the tracking updates later today. I am sorry your package is in limbo. When I had that happen it was because the package was somehow damaged in route. Which DVD was it? __________________ "Say you are tired and you will be. Believe you are strong and you are." (Sean O'Malley) The cat in my avatar is my sweetheart named Bonkers

02-27-21, 08:48 AM
fanofladyvols Join Date: May 2004 Location: Modify City, State of Fierce	I'm sorry...that stinks. Non Amazon delivery experience..ups had our pkg for 3 days...then it switched to usps. Then usps had fun with it for awhile and it finally got here with ups labels partially removed and usps labels affixed over. Mail delivery has gotten So WEIRD! __________________ Don't just work hard, work smart....Pat Head Summitt Never give up on your body!-- Miranda Esmonde-White Word/Guiding Principle for 2024: Embrace: embrace my faith, my family, my friends, myself, the process, the progress, the hard work, the strength program I choose, the recovery methods and rest I need, my life, the good times, and the memories of good people.

02-27-21, 09:10 AM
MathTeacher Join Date: Mar 2014 Location: Arkansas	I sold 4 DVDs on eBay on the 19th. I mailed them on the 20th. The USPS tracking showed they left my post office on the 20th then NOTHING until the 26th. Three of them left Memphis and the 4th has no new tracking. I hope the people who bought the DVDs get them soon and take mercy on me when they leave their feedback. I had such high hopes for 2021. __________________ In a world where you can be anything, be kind.

02-27-21, 09:22 AM
txhsmom VF Supporter Join Date: Dec 2006 Location: Texas	I ordered a book from Amazon back on February 11th. I was supposed to receive it on February 14th via post office. It got caught up in Oklahoma City during the deep freeze and there's been no tracking update on it since February 13th. Who knows what's happened to it? Carol

02-27-21, 09:59 AM
katalina Join Date: Oct 2002 Location: Northern Illinois	I wish Amazon would use boxes or at least bubble envelops. DVD cases arrive cracked/crushed/damaged, DVDs loose and sometimes scratched. I ordered some boxes of Pad Thai last month and all the boxes were crushed and the contents were loose in the flimsy envelop. I think twice before ordering from them these days.

02-27-21, 10:51 AM
bzar Exchange Moderator Join Date: Feb 2002 Location: PalmTreeVille	this happened with DH who purchased a board game recently. status was "in process" since early January, and only when he had inquired about it in mid-February did they update the status as cancelled! it was a 3rd party seller. when DH opened a chat with an Amazon rep, the rep asked if DH wanted to re-order it, and DH declined since it might get stuck again. __________________ ~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.

02-27-21, 06:03 PM
Softshoe VF Supporter Join Date: Mar 2003	Sorry that happened to you Terry. I wanted the new SuperModel Series from Ballet Beautiful. I didn't want to pay the $6 shipping BB would charge, but I ordered anyway. (Came in a box with all kinds of packing). I figured if I ordered from Amazon it might come: as a Dvd-r or scratched. Sometime back the 10 Minute Solution Dvds I ordered from Amazon had a weird film over them. The Linda/Barlate Dvds always came as Dvd-rs even if Mary sold them as Dvds. __________________ Mary