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Old 12-14-15, 05:10 PM  
cherimac
 
Join Date: Feb 2005
Location: Georgia
Quote:
Originally Posted by txhsmom View Post
If you use a gift card to activate a subscription, when you log in it will not show that you have a subscription.

Carol
I used one and it shows that I have a gift card subscription on my account page.
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Old 12-15-15, 09:09 AM  
Pat58
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Join Date: May 2002
Location: Connecticut
I received a nice response, hopefully they can figure it out soon.

Hi Pat,

Thank you for reaching out to us. We're experiencing some technical difficulties with the launch of our new website. We understand that this is frustrating and apologize for the inconvenience. We are working on resolving it as soon as possible. While we are looking into this, you can view the following workouts:

Standing Slim: https://www.youtube.com/watch?v=F_IUHHdm7-Q

Body Burner: https://www.youtube.com/watch?v=6zMySjpS6jQ

Thanks for your patience!

Warmly,

Andrea
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Old 12-15-15, 09:17 AM  
txhsmom
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Join Date: Dec 2006
Location: TX Panhandle
Quote:
Originally Posted by cherimac View Post
I used one and it shows that I have a gift card subscription on my account page.
Thankfully they must have changed that on the new website! I just checked, and they did, although it doesn't show when my 12 month subscription expires (at least, not that I can see).

Carol
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Old 12-15-15, 09:30 AM  
54sneakers
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Join Date: Apr 2003
Location: King of Prussia, PA/Cape May, NJ
They finally emailed me telling me it is fixed (it is, as I checked) and they extended my subscription for a week. I hope this is the end of the issues.
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Old 12-16-15, 08:24 AM  
jpenar
 
Join Date: Apr 2010
Is anyone else still having problems with the website. I still can't access my subscription! Getting kind of frustrated
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Old 12-16-15, 08:46 AM  
Pat58
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Join Date: May 2002
Location: Connecticut
Quote:
Originally Posted by jpenar View Post
Is anyone else still having problems with the website. I still can't access my subscription! Getting kind of frustrated
I cannot get on. I don't see how a website can be fixed for one person and not everyone with paid access who visits it. They're on the west coast so I'm going to call them when I get home this evening.
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Old 12-16-15, 08:56 AM  
cherimac
 
Join Date: Feb 2005
Location: Georgia
I don't get it either. It's working fine for me. I had a year subscription and just re-subscribed Monday with the gift card I got during the Labor Day sale and it's fine.
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Old 12-16-15, 01:43 PM  
Pat58
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It's working! It's working! And I'm signed up for the January challenge!

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Old 12-16-15, 02:31 PM  
54sneakers
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Location: King of Prussia, PA/Cape May, NJ
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It's working! It's working! And I'm signed up for the January challenge!

Glad that it's finally working for you! I signed up for the challenge too.
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