I don't think I want to order from Cathe anymore... - Page 2

Vintage VFer · 02-20-04, 06:17 PM

Quote:

Originally posted by Kingsley
However, the Super Sets/Push Pull DVD they sent was scratched and it skipped in parts making Cathe sound like she was rapping
Kingsley

Cathe rapping? Oh, ROTFLOL!!! Thanks for making me laugh!

Mollie F. · 02-20-04, 07:04 PM

Of course this is also the DVD that people have been having problems with (but SNM says that it's our fault for not having the right DVD player!). Actually, I haven't tried to use mine since I first got it, but the posts have been worrying me.

Jennifer V · 02-20-04, 07:17 PM

Of the four DVDs I received, yes, the Supersets and Push-Pull DVD is the one that gets screwed up in my NEW DVD player (it takes several tries for the disc to load up to the main menu). I don't think it is my player's fault if all of the other 3 DVDs load up no problem!

Pam61 · 02-20-04, 07:40 PM

I haven't ordered any of Cathe's newer DVD's (Body Blasts) because of all the talk about the Push/Pull Supersets DVD, and what has happened to everyone else! The pre-mixes sound awesome, but if the DVD wasn't made correctly, that's a BIG problem. This is really going to hurt Cathe's reputation (don't ya think?)

I did order a number of her older DVD's, and in the shipment I got yesterday, all the DVD's were wrapped in plastic. They were kinda just thrown in the box with peanuts, but I haven't opened every one to make sure the DVD is actually ok? Or, if the DVD is the same inside as the cover/case!

BTW, did anyone else notice the mistake in the catalog that was sent out? I'm not going to point it out, in case some of you want to have some fun with that...

Alta, I'm so sorry this has happened to you! It is extremely frustrating, and SNM should do right by you, and others that have had the Supersets problem!

I hope things work out!

lissalaurel76 · 02-21-04, 03:45 AM

I've requested a catalog from her site many times and have never received one.

like2bafit42 · 02-21-04, 06:33 AM

Hi Everyone,
You would think as much as the dvd's cost. They could get the order right. I pre-ordered the beginner step dvd and the pyramids dvd . Well they sent the three intensitiy series. I tried to call and they have no human customer service which sometimes is no better than emailing a customer service they hardly ever get back to you. But they did send ups back out to pick up the dvds. But I still don't know if they got my original order right. I guess I won't know until they send out the new ones. Oh well.

Vintage VFer · 02-21-04, 08:22 AM

This is a copy and paste of my reply from SnM:

"What is your ship to address"

No "Gee, we're sorry" or "What a darn shame". Just, What is your ship to address. Without even a question mark. It's the same as last time. No apology. As if it's MY fault they screwed up.

Bad manners and bad customer service. Cathe ought to be embarrassed.

Vintage VFer · 02-21-04, 08:25 AM

Quote:

Originally posted by lissalaurel76
I've requested a catalog from her site many times and have never received one.

I have a Cathe catalog I'd be happy to send to you.

But, are you sure you want to order from them???

Mindi · 02-21-04, 08:48 AM

Alta, maybe you should visit the Cathe board and tell her. Maybe she doesn't know that some are receive less than stellar customer service.

I may not be too DVD-savvy, but I don't understand how you can have a DVD player that won't play some Cathe DVD's?

Vintage VFer · 02-21-04, 08:54 AM

Quote:

Originally posted by Mindi
Alta, maybe you should visit the Cathe board and tell her. Maybe she doesn't know that some are receive less than stellar customer service.

Post a gripe at Cathe's Forum? Oh, no, heaven's no! I'd be flamed! I'd be killed! Pins would be stuck in voodoo dolls with my name on them!

No one, even the VF Curmudgeon, would DARE to "attack" Cathe at her own Forum.

But, if YOU would like to...

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02-20-04, 07:04 PM
Mollie F. VF Supporter Join Date: Dec 2001 Location: Upper Peninsula, MI	Of course this is also the DVD that people have been having problems with (but SNM says that it's our fault for not having the right DVD player!). Actually, I haven't tried to use mine since I first got it, but the posts have been worrying me. __________________ "On the Internet, nobody knows you're a dog." New Yorker cartoon

02-20-04, 07:17 PM
Jennifer V Join Date: Nov 2001 Location: Montreal, Canada	Supersets/Push-Pull Of the four DVDs I received, yes, the Supersets and Push-Pull DVD is the one that gets screwed up in my NEW DVD player (it takes several tries for the disc to load up to the main menu). I don't think it is my player's fault if all of the other 3 DVDs load up no problem!

02-20-04, 07:40 PM
Pam61 VF Supporter Join Date: Dec 2001 Location: The Ocean State!	I haven't ordered any of Cathe's newer DVD's (Body Blasts) because of all the talk about the Push/Pull Supersets DVD, and what has happened to everyone else! The pre-mixes sound awesome, but if the DVD wasn't made correctly, that's a BIG problem. This is really going to hurt Cathe's reputation (don't ya think?) I did order a number of her older DVD's, and in the shipment I got yesterday, all the DVD's were wrapped in plastic. They were kinda just thrown in the box with peanuts, but I haven't opened every one to make sure the DVD is actually ok? Or, if the DVD is the same inside as the cover/case! BTW, did anyone else notice the mistake in the catalog that was sent out? I'm not going to point it out, in case some of you want to have some fun with that... Alta, I'm so sorry this has happened to you! It is extremely frustrating, and SNM should do right by you, and others that have had the Supersets problem! I hope things work out!

02-21-04, 03:45 AM
lissalaurel76 Join Date: Feb 2003 Location: Peoria, IL	I've requested a catalog from her site many times and have never received one.

02-21-04, 06:33 AM
like2bafit42 Join Date: May 2003 Location: Louisville, KY	Hi Everyone, You would think as much as the dvd's cost. They could get the order right. I pre-ordered the beginner step dvd and the pyramids dvd . Well they sent the three intensitiy series. I tried to call and they have no human customer service which sometimes is no better than emailing a customer service they hardly ever get back to you. But they did send ups back out to pick up the dvds. But I still don't know if they got my original order right. I guess I won't know until they send out the new ones. Oh well. __________________ The older you get, the tougher it is to lose weight because by then your body & your fat are good friends. Tonyia D.

02-21-04, 08:22 AM
Vintage VFer VF Supporter Join Date: Nov 2001	My reply from SnM... This is a copy and paste of my reply from SnM: "What is your ship to address" No "Gee, we're sorry" or "What a darn shame". Just, What is your ship to address. Without even a question mark. It's the same as last time. No apology. As if it's MY fault they screwed up. Bad manners and bad customer service. Cathe ought to be embarrassed. __________________ Goal:250 / Done:91 POSTURE CHECK! Last edited by Vintage VFer; 01-11-10 at 12:27 PM. Reason: Edited to make line bold type.

02-21-04, 08:48 AM
Mindi VF Supporter Join Date: May 2002 Location: Iowa	Alta, maybe you should visit the Cathe board and tell her. Maybe she doesn't know that some are receive less than stellar customer service. I may not be too DVD-savvy, but I don't understand how you can have a DVD player that won't play some Cathe DVD's? __________________ "The most courageous act is still to think for yourself. Aloud.” Coco Chanel