02-20-04, 05:14 PM | |
VF Supporter
Join Date: Oct 2001
Location: Kansas City
|
Yes, SNM absolutely insists on returns, even if it is their screw-up.
It's well within their rights, of course, it just seems curmudgeonish since so many other companies tell you to just keep the mistake. Guess we're spoiled by some of the great CS you get in the fitness world! |
02-20-04, 05:14 PM | |
VF Supporter
Join Date: Oct 2001
Location: Kansas City
|
SO SORRY, Alta! No offense meant to curmudgeons!!
You are our OWN curmudgeon, so that makes you different! (now what are the odds that I would just happen to use that word?? Must've been one of those subconscious things after reading your post. . . ) |
02-20-04, 05:52 PM | ||
VF Supporter
Join Date: Apr 2002
Location: in front of my computer of course
|
Quote:
Big frowny face in their general direction.
__________________
***Sam*** J'embrasse mon chien sur la bouche. |
|
02-20-04, 05:58 PM | |
VF Supporter
Join Date: Nov 2001
|
I know how you feel, Alta. Like you, I always get upset when a DVD arrives loose and scratched. This seems to be an ungoing problems with DVDs and it really doesn't matter who you order from. Well over 90% of the DVDs that I order arrive loose and scratched. There have only been two that were actually defective and had to be replaced. I really wish there was a guaranteed way of securing DVDs that are shipped.
__________________
Laughter is the best medicine. Have you had your daily dose? Walking is Nature's Prozac! Don't let anyone judge you! It's your workout. Sylwia Don't Compare Yourself to somebody else. BE YOUR BEST! Chalene Johnson A Spark of Hope In memory of: Michael Sparkman October 11th, 2001-October 21st, 2008 Hope Fimiani August 26th, 2006-October 13th, 2008 |
02-20-04, 06:01 PM | |
VF Supporter
Join Date: Nov 2001
Location: North Carolina
|
This happened to me as well
Like you I received the Timesaver DVD instead of the Super Sets/Push Pull... They sent me a postage paid mailer with the replacement DVD... However, the Super Sets/Push Pull DVD they sent was scratched and it skipped in parts making Cathe sound like she was rapping
Well I e-mailed them about that and I now have a working copy of the Super Sets/Push Pull DVD I would definitely let them know about it being scratched and of course it being the WRONG DVD!! Also the replacement DVD comes in a paper sleeve mailed in a card board mailer... So your replacement DVD shouldn't be scratched... I hope!! Good luck!! Kingsley
__________________
Kingsley Got Milk? |
Tags |
bad customer service, cathe preorder, snm |
Thread Tools | Search this Thread |
Display Modes | |
|
|