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Old 06-11-06, 03:44 PM  
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Join Date: Feb 2002
Location: California
Cathe's not offering anything...

I emailed SNM when I realized that although I'd preordered the DVDs last year on the first or second day, by April/May of 2006 I'd arranged to move overseas and the shipping I prepaid was only for within the US. I asked SNM if they'd be wiling to cover the costs of shipping to the UK, considering that I ordered in good faith from the US (I had no idea at the time that I might leave the country) and I never thought the preorder would be so "pre", so to speak. The response I got was a definite 'NO' -- they would have to charge me extra to ship outside the US. Not very thoughtful customer service, especially since I've been a loyal customer for more than a decade and I've participated in every single preorder.

So no, they're not giving anything to loyal customers, and really not making even the smallest gesture to thank us for our patience. I've yet to cancel my preorder for this series, mainly because I'm stubborn, but I'm beginning to think seriously about doing so.

Lurdes is offline   Reply With Quote

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