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Old 07-15-11, 08:20 AM  
ellaenchanted
 
Join Date: Aug 2005
Mary is the best! I can't believe how fast she ships. It's like magic.
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Old 07-15-11, 09:57 AM  
Artist of Eyes
 
Join Date: May 2011
Location: The windy prairie
Talking

Quote:
Originally Posted by readcookrun View Post
Hello all,

I'm a frequent lurker and infrequent poster in this forum. I thought I'd break my usual silence to throw some shouts out for Mary. Her reputation for great customer service is already renown, but I'd like to personally express my gratitude to her.

I decided to jump on the Turbo Fire bandwagon and ordered a set from her site. I mistakenly ordered the Advanced Deluxe Set. Imagine my excitement when I received my BeachBody box after only 2 1/2 days since ordering, then my disappointment after realizing it was the wrong set.

I emailed Mary right away and she said I could do an even exchange and she'll take care of the shipping costs of the new set for me. I emailed her twice and got a response within 30 minutes, if not less. I've referred many family members to her site, but I will double my efforts because everyone should experience her great service!

Thanks for reading!
Mary IS the best! No one and no site beats her CS, shipping fees, shipping time, rewards program, sales, discounts, and heck her selection is AMAZING! There have been so many times that I have been looking for a DVD and I contact her and she'll do everything she can to carry the workout. In fact I have 2 that she ordered that should be in sometime this week. I love her, I always RAVE about MARY!!!

Totalfitnessdvds.com is the best and is second to no one. I'm sorry but others including collage, can't hold a candle to her!

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Old 07-15-11, 10:23 AM  
laurajhawk
 
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Join Date: Sep 2005
Location: Colorado
I was planning a KCM mini-rotation for the week immediately after Mary's recent sale ... and she put the KCMs on sale. She's the ONLY vendor I'd do this with, but I confidently placed my order (Thursday night or maybe Friday morning before the 4th of July holiday) and wrote the new workout into my rotation for the following Thursday.

I could have written it in for Tuesday... that's how fast I got it. Mary rocks.
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Old 07-15-11, 10:31 AM  
topfitmama
 
Join Date: Dec 2010
Location: Germany
I love that she takes paypal and you can buy gift certificates for whatever amount you need. This is a great way for us internationals to refund postage for STW DVDs.
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Old 07-15-11, 12:29 PM  
homefitnessjunki
 
Join Date: May 2011
I am relatively new here in the forum. I tend to lurk more than I post.

For the longest time, I kept seeing 'Mary' mentioned in the forum. Even though I am nosey to the core, I was too embarrassed to ask who she is, etc. etc.

Now I finally get the idea. It's cool that she has great customer service plus sells BB programs with no fuss. That's a huge plus for me, since some of BB's programs are pretty solid.

Thanks for your rave. I will give Mary a try also.
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Old 07-15-11, 12:37 PM  
juberann
 
Join Date: Mar 2006
Location: Oregon
Mattie~ Mary is the BEST!!!! I think so many of us "oldies" forget that the lurkers and newbies don't know who Mary or totalfitnessdvds is so I can imagine how out of the loop some must feel when they hear Mary's name thrown around so much. Here, Mary is QUEEN!! she is a permanent fixture here on VF, a part of the "family", the DEN Mother, actually. She doesn't post at all but runs an AWESOME business!!! You won't regret buying from her, I absolutely guarantee it!!! she treats her customers like gold and is the nicest person in the world. We Mary!!!
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Old 07-15-11, 05:10 PM  
laurajhawk
 
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Join Date: Sep 2005
Location: Colorado
Quote:
Originally Posted by homefitnessjunki View Post
For the longest time, I kept seeing 'Mary' mentioned in the forum. Even though I am nosey to the core, I was too embarrassed to ask who she is, etc. etc.

Now I finally get the idea. It's cool that she has great customer service plus sells BB programs with no fuss. That's a huge plus for me, since some of BB's programs are pretty solid.

Thanks for your rave. I will give Mary a try also.
Yes, it's a huge benefit to get BB programs with Totalfitness service. Note that when you go to the site (totalfitnessdvds.com), you need to click the Beachbody logo to go to Mary's BB site - Beachbody won't let her combine the two. Or you can go straight to totalfitnessdvds.net (Mary's BB site), which has another link to let you go back to the "regular" (.com) site.
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Old 07-15-11, 06:52 PM  
Raquel13
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Join Date: Jun 2002
Location: California
Mary really is the best.

When I lived in Germany, I wanted to order some DVDs that Mary didn't carry. The other company that did carry them didn't ship internationally. Mary let me have the DVDs shipped to her, and then she threw them into a package for an order I had with her. Who else would let you do that? No one. Just Mary
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Old 07-15-11, 07:09 PM  
counterclockwise
 
Join Date: May 2008
Location: TX
Quote:
Originally Posted by homefitnessjunki View Post
Thanks for your rave. I will give Mary a try also.
You'll love her!

I wish she could sell everything (like 360 Miracle!).
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Old 07-15-11, 07:24 PM  
yogapam
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Join Date: Oct 2006
Location: West coast of Canada, eh. ;)
It seems that we need to have a Mary appreciation thread every few months here at VF. And I always have to join in as Mary is awesome!!!!!
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