can I ask a silly question about the totalfitness site?

[Genevieve M]

Why would you order dvd's from this site vs. another? For example, folks seem to be all pumped about the beachbody 21-day program with Amber. Why don't you just order the set from Beachbody?

Signed,

Always Late to the Party

[Susan]

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

[BunnyHop]

Originally Posted by Susan

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

This.

Plus, if Mary orders for me, my personal information never goes anywhere near BeachBody if I tell her I'd rather it didn't.

(Their marketing habits/hard sell, etc., really turn me off. I've bought a few things through Mary's site that I wouldn't have purchased otherwise.)

[bzar]

i prefer that Mary get credit for my purchases from beachbody, basically, because like everyone said, she's a doll.

as a coach, she gets some sort of commission from beachbody, i'm sure. i'm fine with that - and she really deserves it.

and for non-beachbody stuff, she gives us a little discount and she has a rewards program that gives us a couple more dollars off.

[shoegoddess]

Originally Posted by Susan

I can't speak for anyone else, but in my case, it's all about Mary's stellar customer service.

That!

[lila_says]

ALL of the above!

[juberann]

One reason.........MARY

[herya]

I am overseas and buying is more complicated. Mary is excellent, she ships promptly and has very reasonable shipping charges, plus VF discount. Absolutely no fuss customer service, she's worth it.

[Eibhinn]

Originally Posted by Genevieve M

Why would you order dvd's from this site vs. another? For example, folks seem to be all pumped about the beachbody 21-day program with Amber. Why don't you just order the set from Beachbody?

Signed,

Always Late to the Party

The only reason Mary charges more for shipping Beachbody products than regular stuff is because Beachbody requires her to. Back in the day Beachbody's customer service was so horrendous that VFers would have to share individual names and contact info of apparently the only person at the company who was willing or able to make things right. I don't think they're so bad anymore, but most of us have long memories about customer service and I've never ever ever heard of anyone having a problem with Mary that wasn't immediately made right IIRC it was originally someone named Amber and when she left the company it became someone named Pierre). And any problems that people have had with Mary have originated elsewhere (defective products, post office losing things). She's also gone above and beyond for many customers, especially international people. I recall that there used to be Leslie kits that were only available through Target and I think she went to Target and bought some and shipped them to customers outside of the US who wouldn't have access otherwise. A lot of us don't even want to advertise stuff like that she's done for customers - like forwarding stuff for international folks -for fear she'll be taken advantage of because she's just SO accommodating.

I mean, look at this thread - it's a company we all refer to by the first name of the person who owns it. Anyone who has dealt with Mary loves Mary.

[PhyllisG]

Mary is the best. No hassles. Responds quickly. Easy returns. Help with any problems--missing or defective DVDs etc. BB used to be a real hassle to deal with but not so with Mary. You can count on her help with ANY problems/issues. Plus she is so helpful that I like to give her my business. She has more than earned it.