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Old 01-23-19, 06:30 AM  
Sara1000
 
Join Date: Sep 2008
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Originally Posted by ChelePA View Post
That’s disappointing. When it happened to me, the replacement dvd worked.
Was that this same DVD?
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Old 01-23-19, 08:38 AM  
ChelePA
 
Join Date: Jan 2017
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Originally Posted by Sara1000 View Post
Was that this same DVD?
No. Sorry. Different series.
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Old 01-24-19, 02:03 PM  
Tammie M
 
Join Date: Nov 2001
I had the problem described with the Stacked Sets Upper dvd on the dvd player in my workout room. It is a VHS/DVD combo player. The disc played the main program properly on my other DVD player. I was able to use a premix on my workout player so I was happy. I did have some disc freezing problems with the Metabolic Blast disc. It happens with both players.
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Old 01-24-19, 07:14 PM  
Sara1000
 
Join Date: Sep 2008
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Originally Posted by Tammie M View Post
I had the problem described with the Stacked Sets Upper dvd on the dvd player in my workout room. It is a VHS/DVD combo player. The disc played the main program properly on my other DVD player. I was able to use a premix on my workout player so I was happy. I did have some disc freezing problems with the Metabolic Blast disc. It happens with both players.
Tammie I think I have that same VHS/DVD combo. I do have a different DVD player in the living room but I didn't even try it because I would never work out in there. Fortunately I am happy with the premixes. Sorry about the Metabolic Blast.
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Old 01-24-19, 10:49 PM  
ADoll
 
Join Date: Jul 2008
I tried Cardio Party yesterday for the first time and noticed it kept pausing and start again. I noticed most of my dvds have scratches on them. I’m going to have to check the other dvds and see how they play.
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Old 01-25-19, 06:19 PM  
susan p
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Join Date: Oct 2001
Location: Kansas City
I haven't had any issues with any of my discs until Stacked Upper Body. I played with it extensively. If I try to go to any of the chapters in the 3rd section, it restarts the disc entirely (from the piracy warning). If I push play as if to play through, it starts in the middle of shoulders. I contacted SNM, got the same explanation, but they're sending me another disc. I only have one dvd player so I can't try it in another.
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Old 01-25-19, 07:50 PM  
Jenn R
 
Join Date: Jun 2003
My stacked upper body isn’t working either. Will check my other dvds and see if I have any other issues before contacting Cathe.
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Old 01-25-19, 09:08 PM  
casey
 
Join Date: Apr 2002
My stacked upper body doesn't work either. I had to use a premix to do it. The chapter menu doesnt work at all. I don't want to use a different dvd player bc I have a workout room. I'm not moving all my weights. Maybe dvds are too much of a bother to produce?

I hope this is the only dvd with problems. I really enjoyed the workouts that I've done. I've done stacked upper body, pyramid lower body and stacked lower body so far.
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Old 01-26-19, 08:48 AM  
Sara1000
 
Join Date: Sep 2008
It seems like they will end up having to redo the disc because how can they keep selling it like that?
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Old 02-01-19, 04:57 PM  
bee
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Join Date: Jul 2008
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Originally Posted by Sara1000 View Post
Please let us know!

Oh, I see they're going to send me one also - they will also send a return envelope so I can return the other one. They said if the problem is my player the new one won't work either. I suspect that's what will happen
I just discovered this problem with my Stacked UB this morning, much to my dismay, and customer service also told me the replacement will probably behave the same way. If I were in charge, I would be offering the download to the people who are reporting the problem -- save shipping costs and maybe you'll have a happier customer. I'm not even sure if I would be happier though, because I would have to figure out how to get it to play on my big TV and I have no idea how premixes behave when one has a download. But, it seems very silly to send a replacement disc that they know is going to have the same problem.

I only have one dvd player at this point -- it's a PS4. Just fyi...... I'm tempted to buy a new dvd player, but I don't want to buy one and still have the same problem.
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