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Old 11-07-06, 02:49 PM  
DEEDEE
 
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Cathe DVD replacement update

http://69.0.137.118/dc/dcboard.php?a...id=68626&page=

All I can say is WOW! Impressive.

DeeDee
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Old 11-07-06, 04:38 PM  
Peggy T
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totally awesome!
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Old 11-07-06, 04:38 PM  
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Damn! Couldn't be more professional. Good for them!
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Old 11-07-06, 04:39 PM  
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I'm glad they're doing it this way, but I"m not terribly impressed. They're handling it the only way they could, really, since there is a defect in the original batch of workouts (one that SNM has never denied). They're just doing what they should do in this case.

I am, though, very pleased to see how the SNM spokesperson is handling this. The tone is much more professional and friendly than it has been in the past.
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Old 11-07-06, 05:56 PM  
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So if I just now ordered my new Cathe's (Fri 3rd), do you think I'll get the new ones, or the defective ones? I ordered B&G and DrillMax.

It's a bummer, but at least they're offering replacements.
Kate
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Old 11-07-06, 06:02 PM  
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Quote:
Originally Posted by Kathryn
I'm glad they're doing it this way, but I"m not terribly impressed. They're handling it the only way they could, really, since there is a defect in the original batch of workouts (one that SNM has never denied). They're just doing what they should do in this case.

I am, though, very pleased to see how the SNM spokesperson is handling this. The tone is much more professional and friendly than it has been in the past.

I was actually wondering if SNM is handling this problem better because of their partnership with Clear Channel (I think that is the name of the other company). You know, now that they don't have to foot the bill (or at least not alone) for defective items, they may be more willing to admit that there is a problem, and have better resources to fix the problem.

Just wondering...but regardless, I'm very happy with the way they have chosen to handle things.
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Old 11-07-06, 06:38 PM  
Denise R
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I hope the replace the "free gift"

I know my Cardio Fusion is defective too!

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Old 11-07-06, 06:42 PM  
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Originally Posted by Denise R
I know my Cardio Fusion is defective too!

Denise
Good news, SNM said that replacements would be sent for all the DVDs.

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Old 11-07-06, 07:12 PM  
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Quote:
Originally Posted by Kathryn
I'm glad they're doing it this way, but I"m not terribly impressed. They're handling it the only way they could, really, since there is a defect in the original batch of workouts (one that SNM has never denied). They're just doing what they should do in this case.
With all due respect, Kathryn, I think they COULD have done any number of things that would have been a MAJOR PITA---like require that the DVDs be returned prior to getting new ones, make everyone email customer service and get a "return number" or something like that.

I think it is a sign of good faith and I'm glad to see it in light of all the previous bad will.

Leslie
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Old 11-07-06, 07:21 PM  
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Quote:
Originally Posted by KateTT
So if I just now ordered my new Cathe's (Fri 3rd), do you think I'll get the new ones, or the defective ones? I ordered B&G and DrillMax.

It's a bummer, but at least they're offering replacements.
Kate
If you already got a shipping notice, the defective ones are on their way to you. But it sounds like you will get replacements by the end of the month. My guess is that if you were to place an order today, they would be placed on backorder until the new ones arrived. Pure speculation on my part though.
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