OT - Customer Service Nightmare

[Gams]

I did almost all my Christmas shopping online, including an order I placed with In the Company of Dogs for my sister and brother-in-law. I’ve ordered from them for years with no problems. I called them last week to check on my order because tracking shows it had not shipped although my credit card has been charged. The First Lady I spoke with did not understand me at all. No matter what I said, she answered, “Thank you and what credit card will you be using today?” I asked to speak to someone else and the second woman kept saying she didn’t have access to that information no matter what I asked. I asked to speak to someone else and the 3rd woman I talked to didn’t know much but said she thought the order had been held up because my billing address was different from the shipping address. I told her that’s because it’s a gift. And she also told me that one of the items in the order is no longer available. I asked why my credit card was charged when the items hadn’t shipped yet and one item wasn’t even available any longer. And, of course, she didn’t have access to that information. I don’t know whether to laugh or cry 😳

[Jane P.]

Contact your credit card company pronto, and state that you've been fraudulently charged. My guess is that you were passed to 3 different customer service reps rather than a supervisor. You may have to get them gifts from someplace else. Thank you for alerting us!

[tracyb]

I looked at their Yelp reviews. 253 reviews and 1 star. I'd say you aren't alone unfortunately. I second contacting the credit card company.

[fanofladyvols]

Gams, how frustrating! Definitely contact the cc company and dispute the charge.

I'm sorry you're going to have to find another way to find gifts.