Quote:
Originally Posted by Usia
Wow! I'm really surprised it was Pilates by Lisa. I've had nothing but the best CS from her whenever I contacted her.
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That’s why I was especially upset. They were so nice when I first subscribed, so I was not expecting the dismissive attitude. I do agree that it was my fault for not writing down when the renewal was coming, but I never anticipated that they wouldn’t let me know or that I would have to track it. Particularly since your renewal date and account info is not available on her website, a first for me (I don’t stream much but even the others I’ve tried and canceled had all the info in my account info on the sites, making transactions straightforward and transparent). I’ll chalk it up to PBL’s lack of business savvy rather than underhandedness. I will not subscribe from her again, even though I think she’s a terrific teacher.