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Old 11-28-22, 01:07 PM  
Join Date: Mar 2007
OT - Customer Service Nightmare

I did almost all my Christmas shopping online, including an order I placed with In the Company of Dogs for my sister and brother-in-law. Iíve ordered from them for years with no problems. I called them last week to check on my order because tracking shows it had not shipped although my credit card has been charged. The First Lady I spoke with did not understand me at all. No matter what I said, she answered, ďThank you and what credit card will you be using today?Ē I asked to speak to someone else and the second woman kept saying she didnít have access to that information no matter what I asked. I asked to speak to someone else and the 3rd woman I talked to didnít know much but said she thought the order had been held up because my billing address was different from the shipping address. I told her thatís because itís a gift. And she also told me that one of the items in the order is no longer available. I asked why my credit card was charged when the items hadnít shipped yet and one item wasnít even available any longer. And, of course, she didnít have access to that information. I donít know whether to laugh or cry 😳
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Old 11-28-22, 01:37 PM  
Jane P.
VF Supporter
Join Date: Oct 2001
Location: Colorado Springs
Contact your credit card company pronto, and state that you've been fraudulently charged. My guess is that you were passed to 3 different customer service reps rather than a supervisor. You may have to get them gifts from someplace else. Thank you for alerting us!
"The two most powerful warriors are patience and time." Leo Tolstoy
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Old 11-28-22, 01:59 PM  
Join Date: May 2002
Location: Columbia, Missouri
I looked at their Yelp reviews. 253 reviews and 1 star. I'd say you aren't alone unfortunately. I second contacting the credit card company.
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Old 11-29-22, 09:19 AM  
fanofladyvols's Avatar
Join Date: May 2004
Location: Modify City, State of Fierce
Gams, how frustrating! Definitely contact the cc company and dispute the charge.

I'm sorry you're going to have to find another way to find gifts.
Don't just work hard, work smart....Pat Head Summitt

Never give up on your body!-- Miranda Esmonde-White

Word/Guiding Principle for 2024: Embrace: embrace my faith, my family, my friends, myself, the process, the progress, the hard work, the strength program I choose, the recovery methods and rest I need, my life, the good times, and the memories of good people.
fanofladyvols is offline   Reply With Quote

bad customer service, off topic, off-topic

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