Yet another thumbs up for Mary - competitive prices and excellent customer service!
I ordered about 6 DVDs during the holiday sale. When I got my package one of the DVDs was missing. I e-mailed Mary and she sent the DVD with the next post, along with a free resistance band and a nice note.
I always ask her to open the DVDs and put bubble wrap in the case to protect them from getting loose (and then scratched up) during shipping. I put this request in the message box when I place my order. She will do it, no problem!