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Old 03-26-16, 04:57 PM  
donellda
 
Join Date: Jun 2003
Location: Canada
I had several exchanges with them. It looks like it got lost when it crossed the border to Canada. Canada Post said that KKB needed to file a claim with USPS but they never did. They were supposed to send a set to my brother's house in Ann Arbor but he says that it never got there either. I do have my refund from Groupon but not for the shipping,
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Old 03-26-16, 05:52 PM  
angie_nrs
 
Join Date: Feb 2008
I wrote this on a different thread:

I got the groupon voucher for $15 by using the discount code 'groupon10' for $10 off. So $15 on Groupon and $9.95 from KBKB for shipping...making the whole set $24.95. The only downside is that I had to add my CC information to 2 sites, which I'm not crazy about, but I keep a close eye on my CC statements to make sure I don't get any non-authorized charges. I guess it's a blessing that I had not really heard of this set until now as the pricing seems much better than when it first came out. Oh, and don't let the picture posted on Groupon throw you off. When you enter the voucher code in at the KBKB website, the correct information and picture is there. I just had to make sure I had the scorcher series on DVD in my cart. Not to enable anyone or anything..............

I ordered the 2.0 set from Mary last week since she had it on her deal of the day for I think it was $20... I got both the Scorcher series (from Groupon/KBKB) and the 2.0 series (from Mary) without any problems at all.
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Old 03-26-16, 06:12 PM  
MomOf2Gremlins
 
Join Date: May 2010
Location: PA
Quote:
Originally Posted by donellda View Post
I had several exchanges with them. It looks like it got lost when it crossed the border to Canada. Canada Post said that KKB needed to file a claim with USPS but they never did. They were supposed to send a set to my brother's house in Ann Arbor but he says that it never got there either. I do have my refund from Groupon but not for the shipping,
That's terrible CS! :/ I'm sorry that happened like this!
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Old 03-26-16, 08:27 PM  
Kathleen Ann
 
Join Date: Nov 2001
Location: Chicago burb
[QUOTE=MomOf2Gremlins;2622747]That's not right! Did you try to contact anyone from Groupon!?




No, but I think I'll try.
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Old 03-26-16, 08:39 PM  
Kathleen Ann
 
Join Date: Nov 2001
Location: Chicago burb
Groupon voucher

Where is this voucher found so I have some recourse with Groupon.
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Old 03-26-16, 10:23 PM  
ealakey
 
Join Date: Jan 2011
Location: Texas Panhandle
I purchased Scorcher downloads through Groupon yesterday. I was a little concerned due to previous posts, but had no issues.
~Beth
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