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Old 02-12-18, 05:55 AM  
suzannaerin
 
Join Date: Feb 2002
Location: Arlington, VA
Streaming, lesson learned

Be sure to carefully read the terms of agreement for streaming services. My mistake, I didn’t do so and just recently charged for an entire year of a service I don’t use enough to justify the expense. They did not send me notification that the annual fee was coming due, which would have been nice. Of course, when I reached out to the customer service, they pretty much said, screw you and pointed me to the terms. Would not even prorate a refund. My mistake, I won’t make it again. I asked that they ensure I am not to renewed next year. We shall see.
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Old 02-12-18, 06:01 AM  
antbuko
 
Join Date: Jun 2004
Which service was it, Suzanne, if you don't mind saying?
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Old 02-12-18, 07:00 AM  
Usia
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I too would appreciate to know what streaming service this is. Thanks!
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Old 02-12-18, 08:58 AM  
suzannaerin
 
Join Date: Feb 2002
Location: Arlington, VA
Pilates by Lisa. I just got an email, advising that the canceled my subscription and it will not renew in 2019. I’ll try to log in later this week to see if they removed me from access despite my unwittingly paying for another year.
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Old 02-12-18, 09:01 AM  
txhsmom
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Most are an automatic renewal without any notice. In fact, I can't think of a single one that isn't any more. I've started marking them on my calendar about a month ahead of renewal time, after what happened with my Barre3 renewal.

Carol
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Old 02-12-18, 09:04 AM  
suzannaerin
 
Join Date: Feb 2002
Location: Arlington, VA
Quote:
Originally Posted by txhsmom View Post
Most are an automatic renewal without any notice. In fact, I can't think of a single one that isn't any more. I've started marking them on my calendar about a month ahead of renewal time, after what happened with my Barre3 renewal.

Carol
That’s disappointing.
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Old 02-12-18, 11:43 AM  
cherimac
 
Join Date: Feb 2005
Location: Georgia
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Originally Posted by txhsmom View Post
Most are an automatic renewal without any notice. In fact, I can't think of a single one that isn't any more. I've started marking them on my calendar about a month ahead of renewal time, after what happened with my Barre3 renewal.

Carol
Yes. Pretty sure SBF does that now too. This didn’t used to be the case but is pretty much standard procedure these days.
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Old 02-14-18, 02:21 PM  
Helen S
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Location: Utah
Quote:
Originally Posted by txhsmom View Post
Most are an automatic renewal without any notice. In fact, I can't think of a single one that isn't any more. I've started marking them on my calendar about a month ahead of renewal time, after what happened with my Barre3 renewal.

Carol
Yes. I hate that they are auto renew.
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Old 02-12-18, 12:29 PM  
antbuko
 
Join Date: Jun 2004
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Originally Posted by suzannaerin View Post
Pilates by Lisa. I just got an email, advising that the canceled my subscription and it will not renew in 2019. I’ll try to log in later this week to see if they removed me from access despite my unwittingly paying for another year.
That's disappointing. I think they should have accommodated you I quit Chris Freytag's site and requested a refund and they did it without any push back at all.
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Old 02-12-18, 07:27 PM  
horsemom2
 
Join Date: Jan 2002
Location: NJ
Quote:
Originally Posted by suzannaerin View Post
Pilates by Lisa. I just got an email, advising that the canceled my subscription and it will not renew in 2019. I’ll try to log in later this week to see if they removed me from access despite my unwittingly paying for another year.
Be careful because visiting the site may trigger a renewal.
this happened to me with Grokker after I cancelled

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