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Old 01-15-20, 06:24 PM  
sherry7899
 
Join Date: Jun 2003
Quote:
Originally Posted by Judith L View Post
It's usually just the cable which easily gets damaged or wears out. They're quite inexpensive and I would try that. With most chargers you can pull out the cable and switch it.
Thank you! I am not very tech savvy and did not know about that.
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Old 01-15-20, 08:28 PM  
upperwside
 
Join Date: May 2008
Location: On Canada 💗
Turn it fully off once in a while. ...
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Old 01-15-20, 08:30 PM  
sherry7899
 
Join Date: Jun 2003
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Originally Posted by upperwside View Post
Turn it fully off once in a while. ...
Thank you. I do that all the time.
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Old 01-16-20, 11:43 AM  
Rivercat
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Join Date: Jan 2002
Location: Northern Calif
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Originally Posted by honey View Post
I’ve had excellent luck using chat with Amazon. I had a charging issue with an older fire. They no longer stocked that model and they gave me a whopping credit towards a new one - I think it was $70 or $80 bucks. I thought that was more than fair for device that was years old.
The Kindle Fire that my mom passed along to me in 2011 when she decided the screen wasn't as good for reading developed a bulge on the back Monday night. I powered it off and contacted Amazon via chat. It was slow but helpful. They had me send a couple of photos and then I called them yesterday and they offered 20% off toward the purchase of a new device (but the agent told me it's really good toward anything Amazon sells and ships). They sent me a mailing label to ship it back. I am concerned about the battery being hazardous but they don't seem to be.

I have another cheap Android tablet that i can use to read ebooks so replacing the Fire isn't a priority at the moment. I thought it was nice that they were willing to offer a credit on a 9 year old device, though.
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