Customer Service number for Pure Barre?

sanchiababy · 11-30-15, 09:46 PM

Does anyone know of a toll free customer service number for Pure Barre? I had made an order on Saturday but have not received any confirmation e-mail for my order. I thought I may have had one by now. I just wanted to check and make sure they have my order.

Any help would be appreciated.

Sanchia

that_tori_girl · 11-30-15, 10:43 PM

It's not a phone #, but their customer service email is solutions@purebarre.com.

I had an order issue. Not necessarily Pure Barre's fault as I think the USPS opened the package and was expecting something more than sticky socks and DVDs. I hope they're enjoying my socks and being sure to lift, tone, and burn as they deliver mail. Pure Barre CS was super super fast and very responsive and made it right.

toomuchjoy · 12-01-15, 08:48 AM

I ordered on Friday and haven't received any confirmation/notification either. Maybe they're just swamped?

Did anyone that ordered this weekend get an email?

Footballnut · 12-08-15, 08:08 AM

Quote:

Originally Posted by that_tori_girl

It's not a phone #, but their customer service email is solutions@purebarre.com.

I had an order issue. Not necessarily Pure Barre's fault as I think the USPS opened the package and was expecting something more than sticky socks and DVDs. I hope they're enjoying my socks and being sure to lift, tone, and burn as they deliver mail. Pure Barre CS was super super fast and very responsive and made it right.

OMG! Can you tell me what the secret is? I have had a terrible time with their customer service. I think this will be my first and last time ordering anything from Pure Barre.

Pratima · 12-08-15, 03:17 PM

I ordered the Black Friday deal. Never got an order confirmation email. After about 5 days, I got a ship notice and received the set the same day.

Footballnut · 12-08-15, 03:28 PM

Quote:

Originally Posted by Pratima

I ordered the Black Friday deal. Never got an order confirmation email. After about 5 days, I got a ship notice and received the set the same day.

Something is definitely wrong and I could get to the bottom of it if someone in Customer Service would acknowledge my messages. When I was placing my order, I sent them a message with an unrelated question. It took them 5 days to get back with me. They really need an employee answering phones. This has not been a pleasant experience at all.

that_tori_girl · 12-08-15, 08:23 PM

Quote:

Originally Posted by Footballnut

OMG! Can you tell me what the secret is? I have had a terrible time with their customer service. I think this will be my first and last time ordering anything from Pure Barre.

Yikes. That's disappointing to hear! Not sure how I lucked out. Maybe they're currently swamped and understaffed.

Kitten · 12-08-15, 08:45 PM

I couldn't find a toll free number, but I found this.
https://nextcaller.com/phone-number/...rvice-support/
If it's not the right number, they can probably give you the right one.
My sister says I have a "gift" for dealing with customer service.

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11-30-15, 09:46 PM
sanchiababy Join Date: Aug 2002	Customer Service number for Pure Barre? Does anyone know of a toll free customer service number for Pure Barre? I had made an order on Saturday but have not received any confirmation e-mail for my order. I thought I may have had one by now. I just wanted to check and make sure they have my order. Any help would be appreciated. Sanchia

11-30-15, 10:43 PM
that_tori_girl Join Date: Aug 2012	It's not a phone #, but their customer service email is solutions@purebarre.com. I had an order issue. Not necessarily Pure Barre's fault as I think the USPS opened the package and was expecting something more than sticky socks and DVDs. I hope they're enjoying my socks and being sure to lift, tone, and burn as they deliver mail. Pure Barre CS was super super fast and very responsive and made it right. __________________ I have a professional relationship with an instructor and distributor of yoga DVDs. Please see my bio for info.

12-01-15, 08:48 AM
toomuchjoy Join Date: Dec 2012 Location: CT	I ordered on Friday and haven't received any confirmation/notification either. Maybe they're just swamped? Did anyone that ordered this weekend get an email?

12-08-15, 03:17 PM
Pratima Exchange Moderator Join Date: Nov 2001 Location: Phoenix, AZ	I ordered the Black Friday deal. Never got an order confirmation email. After about 5 days, I got a ship notice and received the set the same day. __________________ Don't care what people say, just follow your own way. -- Enigma, Return to Innocence DISCLOSURE: I have professional relationships with several producers of fitness videos and related products; please see my profile for details.

12-08-15, 08:45 PM
Kitten Join Date: May 2004 Location: Ohio	I couldn't find a toll free number, but I found this. https://nextcaller.com/phone-number/...rvice-support/ If it's not the right number, they can probably give you the right one. My sister says I have a "gift" for dealing with customer service.