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Old 10-03-13, 01:16 PM  
rockette
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Location: Sunshine State
They really need to get it together. So, I called to check on my order from 9/12 and they said they were not getting anymore and even though they charged my card(for two orders) they would need to cancel it. I asked her several questions, because at this point I'm in disbelief since I just talked to someone yesterday that said my orders were ready to ship.

She put me on hold and when she came back she apologized for the misinformation and said that the previous information was the case for Puritan Pride customers, not Vitamin World Customers. She said my order shipped yesterday. I swear I won't believe them til the UPS man knocks on the door because of the multiple issues I've had with ordering from them.
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Old 10-03-13, 01:17 PM  
sherry7899
 
Join Date: Jun 2003
I really hope yours arrives. Mine just showed up! I was surprised by the size of the box....could the MET RX on the box be any bigger

Sherry
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Old 10-03-13, 01:31 PM  
oseai
 
Join Date: Jul 2013
My package arrived today . It came with a bonus pen that has a silver, red, and black design with the met-rx logo. Did anyone else get this too?
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Old 10-03-13, 01:39 PM  
DD546
 
Join Date: May 2011
I just received a shipping notice from Vitamin World saying that mine shipped. When I checked the tracking number it says it shipped yesterday. So happy! This looks like a good and doable workout.
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Old 10-03-13, 02:04 PM  
bzar
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Quote:
Originally Posted by rockette View Post
They really need to get it together. So, I called to check on my order from 9/12 and they said they were not getting anymore and even though they charged my card(for two orders) they would need to cancel it. I asked her several questions, because at this point I'm in disbelief since I just talked to someone yesterday that said my orders was ready to ship.

She put me on hold and when she came back she apologized for the misinformation and said that the previous information was the case for Puritan Pride customers, not Vitamin World Customers. She said my order shipped yesterday. I swear I won't believe them til the UPS man knocks on the door because of the multiple issues I've had with ordering from them.
i'm very irritated with these people right now.

in the bargain forum, i posted that my email confirm had a higher price than what was shown in my order screen. all i did was ask why it was different.

next thing i know, they sent me this email saying "we cancelled your order."

i immediately called them (it was 8 PM hawaii time). the lady curtly said to me that they are out of stock and would not have any more. i asked if she could keep my order open? she said no. i asked about any chance of re-stocking. she said not for another 3 weeks. so i asked again about keeping my order open. she said no.



i went back into my email and replied to their email that the item was for sale again on the VW webpage (i provided the link), and that it was deceptive of them to say that it was out of stock.
all i got was an automatic reply email that said "someone will contact you blah blah."

i haven't tried calling them. i'm just irritated.
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Old 10-03-13, 02:04 PM  
rockette
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Quote:
Originally Posted by sherry7899 View Post
I really hope yours arrives. Mine just showed up! I was surprised by the size of the box....could the MET RX on the box be any bigger

Sherry
I got a tracking order for the first order.
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Old 10-03-13, 02:07 PM  
rockette
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Quote:
Originally Posted by bzar View Post
i'm very irritated with these people right now.

in the bargain forum, i posted that my email confirm had a higher price than what was shown in my order screen. all i did was ask why it was different.

next thing i know, they sent me this email saying "we cancelled your order."

i immediately called them (it was 8 PM hawaii time). the lady curtly said to me that they are out of stock and would not have any more. i asked if she could keep my order open? she said no. i asked about any chance of re-stocking. she said not for another 3 weeks. so i asked again about keeping my order open. she said no.




i went back into my email and replied to their email that the item was for sale again, and that it was deceptive of them to say that it was out of stock.
all i got was an automatic reply email that said "someone will contact you blah blah."

i haven't tried calling them. i'm just irritated.
Oh, my gosh! They are ridiculous! I have two orders coming because they said my first order was cancelled. I'm going to refuse one of the packages and just have faith that it finds it's way back to them for a refund.
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Old 10-03-13, 02:42 PM  
shoegoddess
 
Join Date: Jan 2009
Location: So. California
I ordered this morning and I'm pissed at myself because I didn't see the new coupon code that would have saved me $4.50. Isn't that ridiculous? I've be warring with myself about cancelling the order because I have the new Cathe's that are out for delivery today and I have to much stuff anyway. After reading the above posts about ordering problems I think I'll just leave the order be. I've been looking over past posts and the consensus seems to be good overall.
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Old 10-03-13, 03:05 PM  
bzar
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Originally Posted by shoegoddess View Post
I ordered this morning and I'm pissed at myself because I didn't see the new coupon code that would have saved me $4.50.
what is the new coupon code? OK I SAW it - VW828
someone said VW800 was disabled.

i don't know whether i should order. so p*ssed w/these people and figuring that other vendors deserve my patronage.
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disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.
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Old 10-03-13, 03:21 PM  
DD546
 
Join Date: May 2011
If you want this set, they appear to be almost the only game in town, When I missed it the first time, I checked around. The only place I saw it for sale was on ebay for more than twice the Vitamin World price.
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