Fitbit Charge HR update ??

lunarraine · 07-08-15, 11:00 AM

Part venting, part question...

Did anyone else have trouble with the recent update?

This morning, I noticed on my Fibit dashboard that I needed to update my Charge HR. First I tried it from my phone and got a message that that the update failed. Since I had errands to run, I figured I'd try it later. I didn't notice until after I'd already walked through Lowes, Home Depot and the farmer's market end to end twice that my Fitbit only showed the update bar and wouldn't change to show even the time. Sure enough, when I got home, none of those steps had showed up on my dashboard

After trying twice more to update via phone twice, then the plugged into the lap top twice, I checked the fitbit community and saw that this seems to be a problem for a lot of people. One of the suggestions I saw was to unpair from the phone and then update via the usb with the laptop.

And it worked!!

Except, now, I can't sync it with either the phone or with the laptop by the dongle. Neither recognize it as a bluetooth device. I can only sync by plugging it in. Which is very frustrating. I have sent an email, but the expected response time is 2-3 days. (I'm guessing because SO many people seem to be having trouble with the update.)

So my question is, has anybody had this trouble and figured out a fix?

Also, a warning: If you get the message to update, you may want to hold off until Fitbit gets the bugs ironed out.

ETA: Well, now everything is pairing just fine. I didn't do anything, except open the app to update my water consumption and it synced.

ealakey · 07-09-15, 09:19 PM

I'm sorry to hear that. I usually have problems with my Charge not syncing workouts to the dashboard. If I had it to do all over again I would invest in a Polar A300.
~Beth

BigBadBetty · 07-10-15, 09:24 AM

I just did my update today. It is working fine. My only issue is that the update took much longer than 10 minutes that they told me it would take. I was just sitting at my desk so it didn't cause me any difficulty.

momof10 · 07-10-15, 12:34 PM

If you ever have that problem or any problem with a Fitbit, just call this number in my link. I have done it several times and got to talk to someone in less than a minute. Keep this for future reference. 😊😊

http://gethuman.com/phone-number/Fitbit/

Cheryl

Stephanie_B · 07-10-15, 01:24 PM

Mine did the update whilst I was on the treadmill this morning, it was fine.

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07-08-15, 11:00 AM
lunarraine Join Date: Jun 2005 Location: Northern NY	Fitbit Charge HR update ?? Part venting, part question... Did anyone else have trouble with the recent update? This morning, I noticed on my Fibit dashboard that I needed to update my Charge HR. First I tried it from my phone and got a message that that the update failed. Since I had errands to run, I figured I'd try it later. I didn't notice until after I'd already walked through Lowes, Home Depot and the farmer's market end to end twice that my Fitbit only showed the update bar and wouldn't change to show even the time. Sure enough, when I got home, none of those steps had showed up on my dashboard After trying twice more to update via phone twice, then the plugged into the lap top twice, I checked the fitbit community and saw that this seems to be a problem for a lot of people. One of the suggestions I saw was to unpair from the phone and then update via the usb with the laptop. And it worked!! Except, now, I can't sync it with either the phone or with the laptop by the dongle. Neither recognize it as a bluetooth device. I can only sync by plugging it in. Which is very frustrating. I have sent an email, but the expected response time is 2-3 days. (I'm guessing because SO many people seem to be having trouble with the update.) So my question is, has anybody had this trouble and figured out a fix? Also, a warning: If you get the message to update, you may want to hold off until Fitbit gets the bugs ironed out. ETA: Well, now everything is pairing just fine. I didn't do anything, except open the app to update my water consumption and it synced. Last edited by lunarraine; 07-08-15 at 11:52 AM. Reason: update

07-09-15, 09:19 PM
ealakey VF Supporter Join Date: Jan 2011 Location: Texas Panhandle	I'm sorry to hear that. I usually have problems with my Charge not syncing workouts to the dashboard. If I had it to do all over again I would invest in a Polar A300. ~Beth

07-10-15, 09:24 AM
BigBadBetty Join Date: Jun 2007 Location: Madison, WI, USA	I just did my update today. It is working fine. My only issue is that the update took much longer than 10 minutes that they told me it would take. I was just sitting at my desk so it didn't cause me any difficulty.

07-10-15, 12:34 PM
momof10 Join Date: May 2007 Location: Michigan	If you ever have that problem or any problem with a Fitbit, just call this number in my link. I have done it several times and got to talk to someone in less than a minute. Keep this for future reference. 😊😊 http://gethuman.com/phone-number/Fitbit/ Cheryl __________________ Currently filming rebounder workouts with fascinating ways to use the rebounder that I never dreamed of coming up with. It's been a blast to have some YouTube videos.

07-10-15, 01:24 PM
Stephanie_B Join Date: Nov 2001 Location: North Texas	Mine did the update whilst I was on the treadmill this morning, it was fine. __________________ Stephanie_B If you can't do it today what makes you think you will do it tomorrow? DISCLOSURE: I had a professional relationship with a seller or producer of fitness videos or products. For details, please see my profile.