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Old 04-15-14, 06:43 AM  
kattpl
 
Join Date: Sep 2006
Location: East Amherst, NY
FYI: Zgym

Just need to vent, I joined Zuzka's Zgym Monday and go to log in this morning only to find the account expired , they start and end each month on the 15 th, which is fine if they state that somewhere when you sign up....now I have paid for 2 months and only got to use the gym once.....I tried twice already emailing them only to get an undeliverable error from them....urgh.......

Kathleen
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Old 04-15-14, 07:10 AM  
amoodygirl
 
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Join Date: Nov 2006
Location: NY
Quote:
Originally Posted by kattpl View Post
Just need to vent, I joined Zuzka's Zgym Monday and go to log in this morning only to find the account expired , they start and end each month on the 15 th, which is fine if they state that somewhere when you sign up....now I have paid for 2 months and only got to use the gym once.....I tried twice already emailing them only to get an undeliverable error from them....urgh.......

Kathleen
Hi Kathleen,

There must be something wrong because that's not true that they start and end on the 15th of each month. I've been a member for a while, off and on, and I've never had a problem like you're describing. It is true, though, that the customer service leaves a lot to be desired.

Go to Zuzka's Facebook page and post - that always gets her attention.

Diane
__________________
"When ignorance screams, intelligence moves on.”
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Diane
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Old 04-15-14, 07:23 AM  
kattpl
 
Join Date: Sep 2006
Location: East Amherst, NY
Quote:
Originally Posted by amoodygirl View Post
Hi Kathleen,

There must be something wrong because that's not true that they start and end on the 15th of each month. I've been a member for a while, off and on, and I've never had a problem like you're describing. It is true, though, that the customer service leaves a lot to be desired.

Go to Zuzka's Facebook page and post - that always gets her attention.

Diane
Thanks Diane,

When I go into my account it says that the account was activated on 4/14 and ends 4/15 then got an invoice sayings they charged me for the next month...maybe they have a glitch on the website or something....
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Old 04-15-14, 08:54 AM  
amoodygirl
 
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Join Date: Nov 2006
Location: NY
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Originally Posted by kattpl View Post
When I go into my account it says that the account was activated on 4/14 and ends 4/15 then got an invoice sayings they charged me for the next month...maybe they have a glitch on the website or something....
It definitely sounds like there's some kind of glitch. Sometimes I log in on IE and it says I'm unauthorized. Then I log in on Firefox and it works fine. The site can definitely be a little wonky at times.

Good luck - let us know if you get this resolved!

Diane
__________________
"When ignorance screams, intelligence moves on.”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Never have I been a blue calm sea
I have always been a storm

Fleetwood Mac (Stevie Nicks)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Diane
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