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Old 07-30-11, 02:20 PM  
Debbie S.
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Join Date: Nov 2001
Thanks to Mary's excellent

customer service I was able to do my favorite workout of all time this morning, Turbo Fire 45 EZ.

This disc started to go bad on me a month ago, and it finally got to the point where the freezing during the second half of the punch segment was all the time. I contacted Mary last weekend and I received a new disc from BB yesterday morning.

I know Mary's excellent customer service is acknowledged a lot here at VF, and rightfully so, but I wanted to share my experience, too.
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Old 07-30-11, 03:14 PM  
momof10
 
Join Date: May 2007
Location: Michigan
Mary is totally awesome. I ordered several DVDs from her Thursday night, last week. She shipped them out that night and I got them on Monday. No one has service like Mary. She spoils us.

Cheryl
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Old 07-30-11, 03:48 PM  
bzar
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Join Date: Feb 2002
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another card carrying member of the i love mary club!

mary is a doll. when you send her personal email, she's very responsive too.
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disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.
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Old 07-30-11, 03:48 PM  
MM-Om
 
Join Date: Feb 2007
ITA. Mary is the BEST!!!
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Old 07-30-11, 03:54 PM  
shannahc
 
Join Date: Jun 2006
Location: Ottawa, ON
Mary really is excellent. I recently ordered Lauren Brooks Volume 2 from her, and she accidently sent me Volume 1. When I emailed her to let her know how much it cost me to ship the wrong one back (I'm in Canada so she couldn't send me a prepaid envelope), she refunded me more than I had paid for shipping "for my trouble", and then included 2 exercise bands with the correct DVD as an "apology"! Really fantastic customer service.
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Old 07-30-11, 04:05 PM  
gigi
 
Join Date: Jun 2003
Mary rocks!
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Old 07-30-11, 04:15 PM  
Lablover2
 
Join Date: Jan 2010
Location: Boston Suburbs
Mary is the best!!
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Old 07-30-11, 04:16 PM  
daisysunshine
 
Join Date: Jul 2008
Location: on my yoga mat
Quote:
Originally Posted by shannahc View Post
Mary really is excellent. I recently ordered Lauren Brooks Volume 2 from her, and she accidently sent me Volume 1. When I emailed her to let her know how much it cost me to ship the wrong one back (I'm in Canada so she couldn't send me a prepaid envelope), she refunded me more than I had paid for shipping "for my trouble", and then included 2 exercise bands with the correct DVD as an "apology"! Really fantastic customer service.
I had that happened to me once too, she sent me the wrong dvd - then said I can keep it for my trouble. since I really did not want the dvd, I said it was okay and paid for the shipping myself.

Imagine my surprise when I got a paypal receipt for the shipping! I was NOT expecting it. I generally only buy Mary, and I am loathe to return things and only do so if I simply can not get rid of the dvd any other way [See: Powerfit Harmony LOL]
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Old 07-30-11, 08:13 PM  
Janine
 
Join Date: Jan 2002
Location: Ontario, Canada
I just phoned her Friday because my new Booty Barre plus Abs and Arms Dvd kept freezing on me. Since I'm in Canada she is shipping out a new copy to me.
What great service!
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Old 07-31-11, 06:29 PM  
cmiyachi
 
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Join Date: Feb 2002
Location: On the move
Couldn't agree more - Mary is excellent!
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