What are your favorite Pure Barre dvds? - Page 3

Pam · 05-19-17, 02:00 PM

I got acknowledgement of my order immediately after I ordered on the 15th and that I would get another email when they are shipped (no estimate was given when that would be). I have heard nothing further. Starting to get concerned.

Tammie M · 05-19-17, 02:16 PM

It appears they have issues with their inventory accounting system. I am annoyed that they charged my credit card immediately before confirming they had inventory for the order. And of course, I am irritated about the additional charge rather than a refund. Doesn't indicate a smoothly run operation.

Pratima · 05-19-17, 02:37 PM

Quote:

Originally Posted by Tammie M

It appears they have issues with their inventory accounting system. I am annoyed that they charged my credit card immediately before confirming they had inventory for the order. And of course, I am irritated about the additional charge rather than a refund. Doesn't indicate a smoothly run operation.

I'm guessing the website is having trouble keeping up. A lot of items sold out that day and it can only update so fast. Definitely annoying, especially since you can't reach anyone. I think it's part of the fact that they're clearing everything out though, I doubt it would be quite so...messy if they weren't.

Tammie M · 05-20-17, 07:11 AM

Pam, Hopefully you will receive your all of your order. I placed my order on May 16. I received a new invoice and a shipping notice on May 18th around 11:00 p.m. There were no emails alerting me that my full order could not be fulfilled. The new invoice did not show I had already paid for 4 dvds and show a refund was owed. It just showed the new amount like nothing had been charged to my card. Fortunately they did not charge my card for that amount. They charged the difference between the invoices which should have been the refund. The revised invoice did not have the refunded amount or amount I had already paid on it.

Usia · 05-20-17, 07:30 AM

I didn't order anything this time, but in the past, I've placed 4 different orders with them and I always had some shipping issues. Lost orders, no email notification, no updated tracking, no replies from CS. Bleh.

I hope everyone who ordered from them gets their DVDs quickly and without too much drama.

Pam · 05-20-17, 08:39 AM

Tammie--Sorry you are having a lot of hassles with your order. Hopefully it will get resolved quickly. I got a shipping notice last night. I am not getting the Flex Series 30 Minute Burn DVD I ordered. I will check to see if my account was correctly charged.

Their corporate office is in Denver, only about 50 miles from me. So, if they ship from there, I might receive the package quickly.

ADoll · 05-21-17, 10:50 PM

I ordered six DVDs on the first day of the sale. I got a shipping notice on May 18 and it shows all 6 being delivered. According to the tracking, it should arrive by May 25.

laurajhawk · 05-22-17, 08:04 AM

I received mine on Saturday, the two Flex Series that I ordered. I'm in Colorado so not surprising that I got them quickly.

Dabbadooey · 05-22-17, 08:16 AM

I posted this in another thread, and got no response. Does anyone know why they are no longer offering the platform class in studio?

fatkat555 · 05-22-17, 10:40 AM

Quote:

Originally Posted by Dabbadooey

I posted this in another thread, and got no response. Does anyone know why they are no longer offering the platform class in studio?

My local Pure Barre still offers the Platform class. There are only three listed this week that are platform classes. Not sure if that depends upon location?

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05-19-17, 02:00 PM
Pam Join Date: Jan 2009 Location: Colorado mountains, USA	I got acknowledgement of my order immediately after I ordered on the 15th and that I would get another email when they are shipped (no estimate was given when that would be). I have heard nothing further. Starting to get concerned. __________________ Movement should be approached like life - with enthusiasm, joy and gratitude - for movement is life, and life is movement, and we get out of it what we put into it. Ron Fletcher

05-19-17, 02:16 PM
Tammie M Join Date: Nov 2001	It appears they have issues with their inventory accounting system. I am annoyed that they charged my credit card immediately before confirming they had inventory for the order. And of course, I am irritated about the additional charge rather than a refund. Doesn't indicate a smoothly run operation.

05-20-17, 07:11 AM
Tammie M Join Date: Nov 2001	Pam, Hopefully you will receive your all of your order. I placed my order on May 16. I received a new invoice and a shipping notice on May 18th around 11:00 p.m. There were no emails alerting me that my full order could not be fulfilled. The new invoice did not show I had already paid for 4 dvds and show a refund was owed. It just showed the new amount like nothing had been charged to my card. Fortunately they did not charge my card for that amount. They charged the difference between the invoices which should have been the refund. The revised invoice did not have the refunded amount or amount I had already paid on it.

05-20-17, 07:30 AM
Usia VF Supporter Join Date: Feb 2008	I didn't order anything this time, but in the past, I've placed 4 different orders with them and I always had some shipping issues. Lost orders, no email notification, no updated tracking, no replies from CS. Bleh. I hope everyone who ordered from them gets their DVDs quickly and without too much drama. __________________ Dana Avatar: Oliver!

05-20-17, 08:39 AM
Pam Join Date: Jan 2009 Location: Colorado mountains, USA	Tammie--Sorry you are having a lot of hassles with your order. Hopefully it will get resolved quickly. I got a shipping notice last night. I am not getting the Flex Series 30 Minute Burn DVD I ordered. I will check to see if my account was correctly charged. Their corporate office is in Denver, only about 50 miles from me. So, if they ship from there, I might receive the package quickly. __________________ Movement should be approached like life - with enthusiasm, joy and gratitude - for movement is life, and life is movement, and we get out of it what we put into it. Ron Fletcher

05-21-17, 10:50 PM
ADoll Join Date: Jul 2008	I ordered six DVDs on the first day of the sale. I got a shipping notice on May 18 and it shows all 6 being delivered. According to the tracking, it should arrive by May 25.

05-22-17, 08:04 AM
laurajhawk Join Date: Sep 2005 Location: Colorado	I received mine on Saturday, the two Flex Series that I ordered. I'm in Colorado so not surprising that I got them quickly. __________________ - Laura "Don't say 'I can't' ... say 'I presently suck at this thing.'" - Matt Meese, BYU Divine Comedy

05-22-17, 08:16 AM
Dabbadooey Join Date: Dec 2001 Location: SC	I posted this in another thread, and got no response. Does anyone know why they are no longer offering the platform class in studio?