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Old 06-14-13, 08:17 PM  
Sultana
 
Join Date: Dec 2011
Location: PBG, FL
Quote:
Originally Posted by Gatorfan76 View Post
Thanks Diane for this info! I also can't stream to my workout area :-(
Oh well , I have the 70 ZWOW 's and her DVD's :-)
Will they still be available via youtube? She wouldn't pull those would she?
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Old 06-14-13, 08:40 PM  
Eilene
 
Join Date: Apr 2011
Location: Maryland
Quote:
Originally Posted by beatchica View Post
I just watched the ZWOW #71 preview and I couldn't take my eyes off those cargo/camo sweatpants!

I want those more than I want the streaming workouts. Those are the workout pants of my dreams. I my have to join just so that I can see those on a regular basis. Anyone know were you can got those?
I LOVE those also!! I asked her 3 times on Twitter & her web site where she got them & what brand are they & never got a response! I want them soooo bad!!!
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Old 06-15-13, 06:31 AM  
amoodygirl
 
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Join Date: Nov 2006
Location: NY
Quote:
Originally Posted by Sultana View Post
Will they still be available via youtube? She wouldn't pull those would she?
As far as I know, she has said those will be staying. Just in case, I downloaded them....

Diane
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Old 06-15-13, 07:55 AM  
Sophb21
 
Join Date: Mar 2013
Location: Australia
Does anyone know if the new ZGYM workouts are downloads or stream? I seem to read mixed reviews on Facebook so I'm not sure. I think they fixed the site so you can view the videos on iPad - which is good!
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Old 06-15-13, 11:38 AM  
olala
 
Join Date: Dec 2001
Ok, I paid and sign in, but I unable to see any videos, "Navigation page is cancelled" error. I am the only one??
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Old 06-15-13, 12:21 PM  
amoodygirl
 
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Join Date: Nov 2006
Location: NY
I haven't had that problem. I'm using Firefox. Maybe try another browser?
Otherwise, I would contact customer service.

Diane
__________________
"When ignorance screams, intelligence moves on.”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Never have I been a blue calm sea
I have always been a storm

Fleetwood Mac (Stevie Nicks)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Old 06-15-13, 05:40 PM  
beatchica
 
Join Date: May 2009
Has anyone gotten a response from customer service regarding issues with the zgym site?

I paid for 3 months and my credit card was charged. When I try to access the site, (I have tried a few different computers and different browsers) I can log-in, I see I have a paid subscription, but when I try to access the content I get an "unauthorized" error. So frustrating and disappointing.

Mostly this is concerning to me as I have sent several request to zgym customer services about this issue and it has been 3 days and I have yet to get an answer back. This type of poor customer services simply does not bode well with me.
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Old 06-15-13, 06:02 PM  
amoodygirl
 
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Join Date: Nov 2006
Location: NY
Their customer service, up to this point, has been pretty bad and pretty disorganized. I'm trying to give them the benefit of the doubt - they're new at this, have to work out the kinks - but it's very, very frustrating. I had to bug Zuzana on FB and Twitter to get answers to my questions. It was annoying. If they have bad customer service, she will fall off her throne as "America's #1 Fitness Personality". OK, being snarky here - sorry. Couldn't resist.

Diane
__________________
"When ignorance screams, intelligence moves on.”
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Never have I been a blue calm sea
I have always been a storm

Fleetwood Mac (Stevie Nicks)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Old 06-15-13, 06:21 PM  
afirmrose
 
Join Date: Jan 2006
Location: Utah
I don't know if she is using a new service or using the same service Bob Harper uses for his streaming workouts. They both us Watch it now Entertainment for their DVD's and both Youtube channels. If she is using the same service as Bob there really is no excuse for the bugs or poor customer service. If she is using a new service then I would say give it time.

Is there a way to tell if she is using the same service as Bob?
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Old 06-15-13, 09:16 PM  
beatchica
 
Join Date: May 2009
Thanks for the additional info Diane.

My credit card was charged by Watch it Now.
There is not phone number to reach them or email that I could find. I used the Zgym site and filled in a form stating my issue. I guess I am going to have to call my CC and request a charge back. I feel bad about it, but without getting a response back from customer service, I am not sure what other choice I have.
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