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Old 11-27-20, 05:13 AM  
Helen
 
Join Date: Apr 2005
Location: Australia
Cathe orders: "change quantities / cancel orders" link invalid, MUST email.

I keep a wish list of Cathe workouts, and check them daily for appearing on the 'daily deals'. Placed an order but hadn't realised that 2 of them were in the previous order, as hadn't removed them from the wishlist.
Immediately went to change the order, and got:

NOTE: This order has already shipped or has reached the final stages of processing. Therefore this order is no longer editable.

This means that orders can NEVER be edited, or cancelled.
Not happy. Emailed to request that the entire order be cancelled.

Anyone else had this problem?
Was it resolved to your satisfaction?
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2024: 👏 STRIVE rather than settle.👏 💪STRONG rather than soft.💪
• No exercise can compensate for a poor diet. 😖
• Walking is phenomenally good for me. 😊
• Resistance training is critical. 💯

¹ Walk first
² Weights next
³ Cardio for fun
⁴ Add stretch & balance.
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Old 11-27-20, 10:00 AM  
Helen
 
Join Date: Apr 2005
Location: Australia
So far so good! Had a very prompt reply to my email, saying this:

"We apologize for any inconvenience.

Your order has not shipped out yet, so we can adjust it for you. We've pulled your order aside and will not cancel until we hear back from you."


So instead of cancelling, I requested that it be changed to remove the two repeated workouts, BUT it would have been both faster and easier to have had the ability to change the order myself originally.

I'll keep you posted.
__________________
2024: 👏 STRIVE rather than settle.👏 💪STRONG rather than soft.💪
• No exercise can compensate for a poor diet. 😖
• Walking is phenomenally good for me. 😊
• Resistance training is critical. 💯

¹ Walk first
² Weights next
³ Cardio for fun
⁴ Add stretch & balance.
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Old 11-27-20, 12:49 PM  
bzar
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Join Date: Feb 2002
Location: PalmTreeVille
yay - that's great to hear.

i've gotten orders cancelled at Amazon, including an erroneous prime video (an Ellen Crunch one that i already owned) 6 months after the mistaken purchase. the prime video - i was just previewing it not realizing i had purchased it.
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Old 11-28-20, 10:21 AM  
alydinva
 
Join Date: Jun 2012
Location: Virginia
I think you should edit the title of your thread as they are doing what you’ve asked them to do. Their online ordering system may be a bit clunky but they were able to resolve your issue. Why post a thread slamming a company without giving them a chance to resolve the issue first?

ETA - Also, I’m not a Cathe apologist. They do a lot of things business-wise that bug me, but they did the right thing here.
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Old 11-28-20, 09:51 PM  
Helen
 
Join Date: Apr 2005
Location: Australia
Quote:
Originally Posted by alydinva View Post
I think you should edit the title of your thread as they are doing what you’ve asked them to do. Their online ordering system may be a bit clunky but they were able to resolve your issue. Why post a thread slamming a company without giving them a chance to resolve the issue first?

ETA - Also, I’m not a Cathe apologist. They do a lot of things business-wise that bug me, but they did the right thing here.
DID change the title - have had an email that the order has now been changed and it's all fixed.

The initial issue has not been resolved - there is a link that is named "change quantities / cancel orders" that is pointless as you cannot change quantities or cancel an order using that link. Yes, they resolved the issue, but it's taken a couple of days - and the work-time of shop staff whereas if that link was actually valid, it would have taken me under a minute - far more efficient. There is nothing in that link that advises you email a request for changes to be made.

THAT is the primary problem, and that problem still exists.
__________________
2024: 👏 STRIVE rather than settle.👏 💪STRONG rather than soft.💪
• No exercise can compensate for a poor diet. 😖
• Walking is phenomenally good for me. 😊
• Resistance training is critical. 💯

¹ Walk first
² Weights next
³ Cardio for fun
⁴ Add stretch & balance.
Helen is offline   Reply With Quote
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