Video Fitness Forum  

Go Back   Video Fitness Forum > Video Fitness Reader Forum > General Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old 09-04-15, 05:02 AM  
deineira
 
Join Date: Jan 2013
Ordering directly from RaviAna

Hello,
Has anyone else here had issues ordering directly from their site? I placed an order on 8/19 and never received a shipping notice. On Monday, I contacted them to let them know I have not received my order and to either let me know when they will send it, or to forward me a shipping notice. I received no response, other than a bulk email saying that the pre-order DVD was coming soon, or something to that effect, but that's not what I ordered. I then opened a dispute with PayPal. That prompted an email from someone named Eric saying that I should close the dispute and tell PayPal I would be receiving the DVD. Why would I do that when I still have no idea where it is, or when/if it was shipped? I thought that was very strange and unprofessional. They have yet to respond to my request for a shipping notice or a status update.

Has anyone else had problems with ordering directly from them?
deineira is offline   Reply With Quote
Old 09-04-15, 08:07 AM  
laurajhawk
 
laurajhawk's Avatar
 
Join Date: Sep 2005
Location: Colorado
I have ordered from them a number of times, though it's usually been pre-orders. I only had a problem once and I don't remember what the problem was (defective DVD maybe?) but I remember that Ravi called me! That was a long time ago. ...I think I have never gotten shipping notices though.

I hope you can resolve your problem. That email from Eric seems unprofessional.
__________________
- Laura

"Don't say 'I can't' ... say 'I presently suck at this thing.'" - Matt Meese, BYU Divine Comedy
laurajhawk is offline   Reply With Quote
Old 09-04-15, 08:36 AM  
Pat58
VF Supporter
 
Pat58's Avatar
 
Join Date: May 2002
Location: Connecticut
My theory is that Ravi and Ana are using a different distributor now that they've left NYC. I've never had a problem, personally. I would email Ravi and Ana directly and they will take care of it. Raviana@raviana.com - they take good care of their customers. Good luck!
Pat58 is offline   Reply With Quote
Old 09-04-15, 07:38 PM  
editstein
VF Supporter
 
editstein's Avatar
 
Join Date: Aug 2002
Location: Genova, IT
I ordered a bunch of dvds and never got the shipping notice.after 10 days I emailed and they said he checked and they were shipped. After a few days I asked for the shipping link abd he said he could not find it.it took me a month to have them ship my dvds and have the shipping notice. I don't remember all the details but I believe at least some of the emails were from Eric.
__________________
Samantha
editstein is offline   Reply With Quote
Old 09-07-15, 07:13 AM  
deineira
 
Join Date: Jan 2013
Thanks for the feedback and the assistance!
deineira is offline   Reply With Quote
Reply

Tags
raviana

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 03:24 AM.


Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
© 2009 Video Fitness