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Old 02-13-18, 05:55 PM  
yogapam
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Join Date: Oct 2006
Location: West coast of Canada, eh. ;)
Quote:
Originally Posted by cherimac View Post
I did that with SBF. They said I was cancelled and I had no access to the site the entire time. They were not very nice about it at the end and I had to have my cc company block them from ever charging me-after we tried changing my cc number first.

So, unfortunately, these things happen. I don’t “blame” Suzanne as I know a lot of these sites use third parties for billing issues.
That's VERY frustrating & annoying, no excuse for that IMO!
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Old 02-13-18, 06:03 PM  
cherimac
 
Join Date: Feb 2005
Location: Georgia
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Originally Posted by yogapam View Post
That's VERY frustrating & annoying, no excuse for that IMO!
They tried to fix it and couldn’t tell me why it was happening. So weird.
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Old 02-13-18, 07:29 PM  
donnamp
 
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Location: Maryland, USA
LOL, Allison, I loved Friends back in the day!!

Donna
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Old 02-13-18, 09:44 PM  
Leonana
 
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Location: Arizona
Quote:
Originally Posted by bethlakey View Post
I had a surprisingly unprofessional response from them when I was a subscriber. I'm glad you were able to get a prorated portion back.

~Beth
Same here.
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Old 02-14-18, 07:08 AM  
txhsmom
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Location: TX Panhandle
Quote:
Originally Posted by Sue B View Post
Everyone's making it hard to cancel now (and super-easy to sign up) and gym memberships are the worst. The last time I canceled a gym membership, right after I had a baby, I had to give a couple months notice, write a letter and sit through an exit interview where they tried to make me feel bad for leaving, it was ridiculous.
That's awful! I've never heard of such a thing.

Carol
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Old 02-14-18, 11:52 AM  
antbuko
 
Join Date: Jun 2004
Quote:
Originally Posted by suzannaerin View Post
I was taken aback by the “complaining” comment, as well. Oh well, All’s well that ends well. She is a great instructor, hopefully, she can update her website so people can easily see their subscription info.
Were you taken aback by the fact that this thread got back to them? I thought that was odd and that's what it took for them to accommodate you. I'll be honest, I am a little prejudiced about this particular site. I enjoy the work outs but I had an issue in the past and I too found the customer service disappointing. PBL is not cheap, when compared to other streaming sites. There are a lot of other options out there for us to choose from, fortunately.
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Old 02-14-18, 01:53 PM  
LynnO
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Quote:
Originally Posted by alisoncooks View Post
And on a related note, for all you Friends fans out there:

Chandler quits the gym...and the bank.
Ha Ha, I had to quit a credit card and make sure they weren't transferring autopays to get rid of aol.
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Old 02-14-18, 02:21 PM  
Helen S
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Location: Utah
Quote:
Originally Posted by txhsmom View Post
Most are an automatic renewal without any notice. In fact, I can't think of a single one that isn't any more. I've started marking them on my calendar about a month ahead of renewal time, after what happened with my Barre3 renewal.

Carol
Yes. I hate that they are auto renew.
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Old 02-14-18, 04:09 PM  
suzannaerin
 
Join Date: Feb 2002
Location: Arlington, VA
Quote:
Originally Posted by antbuko View Post
Were you taken aback by the fact that this thread got back to them? I thought that was odd and that's what it took for them to accommodate you. I'll be honest, I am a little prejudiced about this particular site. I enjoy the work outs but I had an issue in the past and I too found the customer service disappointing. PBL is not cheap, when compared to other streaming sites. There are a lot of other options out there for us to choose from, fortunately.
I was taken aback by the email about my posting here. It’s good if they find feedback here but that email was just unusual. It’s all good now. Water under the bridge.
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Old 02-14-18, 04:13 PM  
yogapam
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Location: West coast of Canada, eh. ;)
Quote:
Originally Posted by Sue B View Post
Everyone's making it hard to cancel now (and super-easy to sign up) and gym memberships are the worst. The last time I canceled a gym membership, right after I had a baby, I had to give a couple months notice, write a letter and sit through an exit interview where they tried to make me feel bad for leaving, it was ridiculous.
Wow, unbelievable!
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*~*Pam*~*

Certified Level 4 Essentrics Instructor - March 2021

Hatha YTT - 2011

Your body keeps an accurate journal regardless of what you write down.....

"Take care of your body. It's the only place you have to live."
Jim Rohn

"It’s not what we do once in a while that shapes our lives, but what we do consistently.” - Tony Robbins

Check out my Instagram account, @fitness.ficti0n.inspirati0n
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