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Old 05-08-19, 01:24 PM  
sherry7899
 
Join Date: Jun 2003
Margaret Richard customer service

I signed up for her streaming service last Thursday. There is supposed to be a seven day free trial, but my PayPal account was already charged. I canceled the subscription.

I contacted Margaret's customer service early yesterday morning, but I have not heard back yet.

Do they usually respond quickly? If I do not hear back by Friday I will file a dispute with paypal.


Thanks!
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Old 05-08-19, 02:58 PM  
Karla25
 
Join Date: Jul 2017
Location: Florida
She’s on Facebook and has a group. You might also want to let her know directly what’s going on. She seems very nice.
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Old 05-09-19, 10:36 AM  
sherry7899
 
Join Date: Jun 2003
Thank you!
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Old 05-14-19, 06:08 PM  
bubbles76
 
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Join Date: Feb 2007
Location: New Jersey
Hi Sherry! Did you ever get this straightened out?
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Old 05-16-19, 03:32 PM  
videofit
 
Join Date: Dec 2002
Margaret is probably a 'one man band' now with little or no help, so I'd be patient
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Old 05-16-19, 04:14 PM  
sherry7899
 
Join Date: Jun 2003
I wrote through email, her website, and posted on Facebook. I never got a response, so I filed a claim with paypal. They did issue a refund.

I ordered DVDs from her site for years with no problems.
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Old 05-17-19, 02:19 PM  
videofit
 
Join Date: Dec 2002
Quote:
Originally Posted by sherry7899 View Post
I wrote through email, her website, and posted on Facebook. I never got a response, so I filed a claim with paypal. They did issue a refund.
I ordered DVDs from her site for years with no problems.
Margaret had income from her TV show, she had a husband and office help as well as a fulfillment service back then. Now, in her 70s and divorced, she is probably living on social security and teaching a few classes. She moved to NH because it's a lot cheaper than Boston. I hope she is all right and not ill. It must be depressing to age for someone who has made a living from being physically fit.

We are so spoiled now with overnight delivery, regular delivery takes a week or less. I remember when I was a lot younger, when you ordered anything, the norm was four to six weeks or more! Glad you got your problem resolved.

She is having a special for her streaming service now but you have to join for six months. I'd only be interested in one month and I'd want to see some clips to get a sense of it.
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Old 05-17-19, 02:43 PM  
sherry7899
 
Join Date: Jun 2003
I am not complaining about not receiving an order quickly enough. I was charged in error for a free trial and I was trying to get the charge taken off my account. I contacted her three different ways and waited for days for a response. I did not receive a reply. That is why I filed a claim with paypal.

I am sorry for her personal situation and hope she is all right. I love her workouts.
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Old 05-17-19, 03:53 PM  
Lannette
 
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Join Date: Nov 2001
Location: NH
Quote:
She moved to NH because it's a lot cheaper than Boston.
Wow! I’m in NH! I wonder if she teaches any classes? I hope she’s ok too.

Sherry, I’m glad you got a refund.
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Old 05-17-19, 05:15 PM  
sherry7899
 
Join Date: Jun 2003
On Facebook she mentioned teaching at the Portsmouth School of Ballet, but I do not see her listed under faculty on the school's website.
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