new Jessica Smith dvds on.Amazon - Page 22

aqua girl · 01-13-15, 07:09 AM

Jessica does respond very quickly, I'd say within hours. Although I didn't
check until this AM, I emailed her the add'l info she needed, (order #,
address) yesterday AM and her reply was within about 3 hrs. She emailed
that my replacement set was mailed yesterday and sent me the tracking #
as well as saying there was no need to return the set I have. How nice is
that?

Anyway, I just hope this set is ok and not all scratched up, etc.

I had email from Amazon that the 15 min one I ordered is on it's way too.
Hope that one is ok ....would hate to have to contact her again about that one!

sherry7899 · 01-13-15, 07:28 AM

She does teach classes, so there are times she is offline.

My yoga dvd is scheduled to arrive tomorrow.

Sherry

Gatorfan76 · 01-13-15, 08:11 AM

Thanks you guys! If she doesn't get back to me today, I'll try e-mailing again.

Pam61 · 01-13-15, 10:04 AM

Quote:

Originally Posted by Gatorfan76

How long does Jessica typically take to respond? I just e-mailed her this morning, but I got the impression from other VFers that she responded very quickly.

(sorry impatient VFer!)

Maybe it depends on the time of day. I contacted her through the contact tab on JessicaSmithTV last night around seven o'clock, and she e-mailed me back within about fifteen minutes.

Pam

ddj · 01-13-15, 03:06 PM

Quote:

Originally Posted by sherry7899

My yoga dvd is scheduled to arrive tomorrow.

Sherry

Mine isn't scheduled until Friday.

Sollamyn · 01-13-15, 05:18 PM

I think one of the disks in my 2-DVD set was loose but I didn't see any scratches on it. However, when I played the Stride, Stretch, Relax workout, it started freezing up during the stride section. I just took out the DVD and gently cleaned it and it worked fine. I don't know what was wrong with it, but I'm so glad it was OK. I hate fussing over little things like that.

Donna

Gatorfan76 · 01-13-15, 06:07 PM

I've e-mailed her twice and still no response regarding the defective DVD's, I may just go through Amazon if she doesn't end up contacting me.
Very disappointed in her customer service.

Usia · 01-13-15, 06:16 PM

Quote:

Originally Posted by Gatorfan76

I've e-mailed her twice and still no response regarding the defective DVD's, I may just go through Amazon if she doesn't end up contacting me.
Very disappointed in her customer service.

Very unusual for Jessica not to respond. I've emailed her twice in the past and have always heard back from her within hours. Maybe there is a reason why she hasn't responded to you now, because her CS is excellent.

Gatorfan76 · 01-13-15, 06:27 PM

Quote:

Originally Posted by Usia

Very unusual for Jessica not to respond. I've emailed her twice in the past and have always heard back from her within hours. Maybe there is a reason why she hasn't responded to you now, because her CS is excellent.

I really have no idea why, I just described my situation with the scratched DVD and the freezing and pixelating on the Tread and Shred workout and just requested a replacement. I provided my Amazon order confirmation, it was a very polite cordial e-mail, I'm confused as well...Maybe my e-mail is registering her e-mails as spam, I have no idea.

sillygirl · 01-13-15, 06:32 PM

Did you double-check that you entered in your email correctly? I sometimes type too fast, especially when using my phone, and mistype so I always check again. If it's wrong there's no way for her to get back to you. Just a thought. Hope you hear from her soon!

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01-13-15, 07:09 AM
aqua girl Join Date: Aug 2006	Jessica does respond very quickly, I'd say within hours. Although I didn't check until this AM, I emailed her the add'l info she needed, (order #, address) yesterday AM and her reply was within about 3 hrs. She emailed that my replacement set was mailed yesterday and sent me the tracking # as well as saying there was no need to return the set I have. How nice is that? Anyway, I just hope this set is ok and not all scratched up, etc. I had email from Amazon that the 15 min one I ordered is on it's way too. Hope that one is ok ....would hate to have to contact her again about that one!

01-13-15, 07:28 AM
sherry7899 Join Date: Jun 2003	She does teach classes, so there are times she is offline. My yoga dvd is scheduled to arrive tomorrow. Sherry __________________ "Say you are tired and you will be. Believe you are strong and you are." (Sean O'Malley) The cat in my avatar is my sweetheart named Bonkers

01-13-15, 08:11 AM
Gatorfan76 Join Date: Jan 2002 Location: Palm Harbor, FL	Thanks you guys! If she doesn't get back to me today, I'll try e-mailing again. __________________ CHERYL

01-13-15, 05:18 PM
Sollamyn Join Date: Jun 2004 Location: S. Illinois	I think one of the disks in my 2-DVD set was loose but I didn't see any scratches on it. However, when I played the Stride, Stretch, Relax workout, it started freezing up during the stride section. I just took out the DVD and gently cleaned it and it worked fine. I don't know what was wrong with it, but I'm so glad it was OK. I hate fussing over little things like that. Donna __________________ Someone who thinks logically provides a nice contrast to the real world. unknown

01-13-15, 06:07 PM
Gatorfan76 Join Date: Jan 2002 Location: Palm Harbor, FL	I've e-mailed her twice and still no response regarding the defective DVD's, I may just go through Amazon if she doesn't end up contacting me. Very disappointed in her customer service. __________________ CHERYL

01-13-15, 06:32 PM
sillygirl Join Date: Mar 2013	Did you double-check that you entered in your email correctly? I sometimes type too fast, especially when using my phone, and mistype so I always check again. If it's wrong there's no way for her to get back to you. Just a thought. Hope you hear from her soon!