Quote:
Originally Posted by bettyboopboop
I love it too! I've had it for the last 3 or 4 months. They respond super quickly to inquiries. They have a great selection too. When all the videos in my cart were "highly requested," they sent me an email asking if since I had Tracy Anderson's Abcentric in my cart and it wasn't available, would I like to try Omnicentric since they had just gotten it in and hadn't even listed it yet. Now that's awesome customer service!
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Beth, that is awesome service. I had several similar examples of great service from them; one time I had an old reformer DVD that didn't play properly; I emailed them and they immediately sent me out the next available DVD on my list. A couple of weeks later, they also sent me a new dvd of that reformer dvd that didn't play. They had re-ordered when they didn't have to since reformer dvds are so expensive and I wouldn't think that they get much rentals out of them. Saved me a bunch of $$.
I'm also on the 3 at a time plan and I try to stagger them so I have a DVD most of the time. Regarding the mailing time; it takes 2 days to get something at my west coast home but 2 to 3 days to get it at my east coast home. Once in a while, the mail time will be up to by 5 days (either way); then I will email them and they will send me out something immediately. I've had to do that a few times and they were always accommodating.
I've always liked them even when Net Flix was carrying the mainstream fitness DVDs, but now that Net Flix has decreased their fitness inventory, Kinetic Flix is even more valuable to me. Saved me a bunch of $$.