Cancelling Pilates By Lisa

[SueT]

Does anyone know how to cancel your Pilates By Lisa membership? I signed up for the free 10-day trial, and I tried to cancel my membership by sending a message through her contact email box on her site, and I haven't heard anything back yet.

Thanks so much for any help or advice you can give.

Sue

[xpressangel]

Her email is lisa@pilatesbylisa.com.au. She is super responsive every time I email her. HTH!

[Usia]

Sue, email Lisa directly at lisa@pilatesbylisa.com.au. For some reason, her "contact us" is not working. When you email Lisa, she'll respond very quickly. She did to me.

[SueT]

Thanks so much for your help!

I'll email her right now.

Sue

[cherimac]

I will email and tell her people are having trouble with the contact button. She should answer you quickly with that email.

[yogapam]

One concern I have with online subscriptions is the cancellation process. If you cancel with Lisa, is it effective immediately or not until the date you have paid up to? For example if you pay for the month of November and send a cancellation notice on Nov 25, do you have access until the end of the month? I know with Essentrics ETV, your cancellation is immediate upon receipt of a cancellation email so you have to time it just right. I'm still contemplating a month even though I really have more than enough DVDs to keep me busy. I'm such a vidiot!

[cherimac]

Originally Posted by yogapam

One concern I have with online subscriptions is the cancellation process. If you cancel with Lisa, is it effective immediately or not until the date you have paid up to? For example if you pay for the month of November and send a cancellation notice on Nov 25, do you have access until the end of the month? I know with Essentrics ETV, your cancellation is immediate upon receipt of a cancellation email so you have to time it just right. I'm still contemplating a month even though I really have more than enough DVDs to keep me busy. I'm such a vidiot!

You get the full month you paid for.

[kelsey211]

Originally Posted by cherimac

You get the full month you paid for.

I didn't get the full month. She canceled me immediately and I had to email her several times to get her to acknowledge my request. I had about 2 weeks to go. I was not happy but I didn't fight it. Should have though, but I was so mad that I didn't want to deal with her anymore.

[Donna D]

Originally Posted by kelsey211

I didn't get the full month. She canceled me immediately and I had to email her several times to get her to acknowledge my request. I had about 2 weeks to go. I was not happy but I didn't fight it. Should have though, but I was so mad that I didn't want to deal with her anymore.

That is not right! You paid for a full month and should have had access for the full month. Essentrics did the same thing to me, but I believe they had disclosed that on their web page.

I would send her another email tomorrow.

[cherimac]

Originally Posted by kelsey211

I didn't get the full month. She canceled me immediately and I had to email her several times to get her to acknowledge my request. I had about 2 weeks to go. I was not happy but I didn't fight it. Should have though, but I was so mad that I didn't want to deal with her anymore.

That surprises me. She has always responded quickly and bent over backwards with me. Definitely email her about it!