03-28-11, 05:32 AM | |
Join Date: Nov 2007
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I had a poor customer service experience w/ Collage. Ordered 4 dvds. Only 3 were sent. Turns out one was backordered. I didn't find this out until I got my package! They didn't tell me when I ordered nor when they shipped. I understand backorders. I don't understand not telling a customer. Their response to my email was tepid at best. No apology whatsoever. Really left a bad taste in my mouth.
They aren't the fastest shippers in the world either so it's not like I received my dvds 2 days after I ordered. If I can order from Mary or Amazon, I'll always use them rather than Collage. Joan |
03-28-11, 08:37 AM | |
Join Date: Jun 2009
Location: Pennsylvania
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I do the same thing unless Collage is the only one carrying a workout. . Mary and Amazon, especially Prime, ship faster than Collage so I order from them. Mary takes returns for any reason and Amazon takes back any defectives as well as misrepresentations from third party sellers. Combined with the fact that I can usually get a better price from Mary or Amazon, that puts Collage at the bottom of the vendor list.
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"How do you know what you can do if you don't give yourself a chance?"--Billy Blanks I my VF friends! |
03-28-11, 10:10 AM | ||
VF Supporter
Join Date: Nov 2001
Location: Kansas City
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Linda KH |
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03-28-11, 10:37 AM | |
Join Date: Oct 2009
Location: Canada
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I agree that in this case, Collage is doing everything it can to help the situation. I do find it interesting, however, how many people are so completely devoted to Collage that they found it necessary to defend a company. I doubt the original poster would get that kind of response if the poster had mentioned a problem with Amazon instead, for example.
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You are loved and you are not alone. |
03-28-11, 11:19 AM | |
Join Date: Mar 2007
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Why shouldn't people defend Collage if they feel they haven't done anything wrong? And actually, if the situation was the same, but a different seller involved (such as Amazon or anyone else for that matter), I wouldn't hesitate to defend them, either, if I felt they hadn't done anything wrong.
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03-28-11, 11:28 AM | |
Join Date: Sep 2002
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I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff.
I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak. I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going. but wow- no the options to buy are really expanded dnna |
03-28-11, 11:29 AM | |
Join Date: Sep 2002
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I have been a loyal customer of collage for many years- like decades!! collage has the only game in town for a long long time. there was no other place to buy videos -when that catalog came in the mail- i could barely breathe I was so excited. I also liked calling and getting some help from the staff.
I never had a problem in all my years with collage. I love Mary's service too but continue to order from collage. waiting on an order as we speak. I am just thinking how isolated I was during the years of exercising at home- no online communities like this one, no one to share my interest. Collage kept me going. but wow- now the options to buy are really expanded dnna |
Tags |
collage, collage video, collagevideo.com, defective dvd, jillian michaels, ripped in 30 |
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