05-26-12, 03:06 AM | ||
Join Date: Mar 2002
Location: Lund, Sweden
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Quote:
Collage's thing is they provide workout breakdowns and advice to help customers make the *right* purchasing decisions so they will enjoy their purchases and won't need to return things. If by chance they have made the wrong choice, there is always the return guarantee. This aspect of Collage service is excellent. However, many VFers don't purchase that way. They're experienced video exercisers, know what they're likely to enjoy, and if they don't enjoy a purchase, will trade it or sell it. Also, they're not taken in by "not available in stores" because they know you can actually get the item for 50% of Collage's price at Amazon, and don't want to pay Collage's expensive shipping (especially international) and then wait a very long time before the package arrives. Apparently it's "impossible" for them to do anything about that aspect of their business (yes, I've contacted them several times about it over the years). Mary's shipping is SO reasonable and I often have my package (here in Sweden) well within a week! And she's also available on "chat" to answer questions in real time. And I've noticed that Collage's prices have come down since Mary, Jen, etc. have come on the scene. |
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05-26-12, 08:27 AM | ||
VF Supporter
Join Date: Dec 2003
Location: NA
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Quote:
There was one instance where a DVD was loose in the case and scratched, I contacted Collage and they sent a replacement and a mailer to send back the original. I think that's the only time I returned anything, but was pleased with the service. |
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05-26-12, 09:05 AM | |
Join Date: Feb 2005
Location: Georgia
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I buy from Mary! Collage and Amazon. I like all of them for various reasons. I have never returned a DVD to any one them. I guess I just generally don't feel like paying to send a DVD back is worth it. I generally opt for trading workouts I don't like or, if I wait long enough I change my mind and like it!
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Judy |
Tags |
collage, collage video, collagevideo.com, returns, scratched dvds |
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