03-05-09, 11:52 AM | |
VF Supporter
Join Date: Nov 2001
Location: Utah
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Pia,
Here is a link to a thread from BeachBody. They said to contact Pierre if you have any customer service issues. http://forum.videofitness.com/showth...ight=BeachBody I did not have to return my scratched DVDs to receive a new set. IMHO, I also think that your coach is rude. I would consider buying from a different coach next time. Helen
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Disclosure: I have appeared as a cast member for several workouts. Please see my profile for details. |
03-05-09, 02:17 PM | |
VF Supporter
Join Date: Nov 2001
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My 3rd set arrived yesterday. With the exception of the 7th DVD, my set was in MUCH better shape than the first two, and I now have a defective free Push DVD. I'm so grateful that my coach is just a wonderful person who handled everything for me. She did a ton of work on my behalf.
The 7th disc arrived just thrown in the box. It wasn't even in its protective sleeve. There were lots of fingerprints and scratches. Even though I don't want another 7th disc, I asked my coach to contact BB and report the problem. I'm sure the people who are packing these haven't a clue how expensive and valuable these DVDs are.
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Laughter is the best medicine. Have you had your daily dose? Walking is Nature's Prozac! Don't let anyone judge you! It's your workout. Sylwia Don't Compare Yourself to somebody else. BE YOUR BEST! Chalene Johnson A Spark of Hope In memory of: Michael Sparkman October 11th, 2001-October 21st, 2008 Hope Fimiani August 26th, 2006-October 13th, 2008 |
03-06-09, 03:30 AM | |
Join Date: Mar 2002
Location: Lund, Sweden
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Personally, I don't have a problem with a vendor requiring that faulty merchandise be returned in exchange for a replacement, as long as they're willing to pay the return shipping. Otherwise, what guarantee do they have that it was faulty in the first place?
In this case, though, it's pretty shabby for Beachbody to be asking for returns NOW, especially after you offered to return the sets and they told you to keep them. Pffft! If they've already been thrown out what are you supposed to do, go searching through the city dump? If you still have them and BB's paying shipping, I'd return them just to avoid more hassle dealing with their CS. Beachbody is so hare-brained when it comes to customer service policies! Is it really so difficult to set returns policies in advance and make sure all CS representatives are aware of them? Apparently so. Best of luck. |
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beachbody, scratched dvds |
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