09-24-12, 11:16 PM | |
VF Supporter
Join Date: Nov 2001
Location: California
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Rodale lost my order too, then invalidated the discount code
I hate Rodale. They did the same thing to me. I ordered Deltafit using the 25% discount code "010036"(and Ebates for $10 back), grand total $55.
I got an order receipt and a few days later when I checked my online account it said my order was 'complete'. 3 weeks, 2 phone calls & 4 angry emails later, they left a msg on my phone, they had never processed the order and if I wanted it I would need to order it again. No apology, no explanation. Then when I went to reorder the program, the discount code wouldn't work. I kept calling & being put on hold, nobody wanted to help me. I finally tried creating a completely new online account - then it allowed me to use that discount code. I still don't know if my second order will go through or if it, too, will be mysteriously cancelled but appear to be processed. Sheesh, I hate Rodale. I would never order from them again if I have any other choice. Hope this helps someone else with the same frustration.
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Dawn P. |
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