Fraud Alert!! Gilt.com

neatski · 09-09-15, 12:00 AM

In January, I ordered Suzanne Bowen's 3-month special from Gilt.com. I've never logged in again or bought anything else, but I guess my credit card was on file, because the other day I woke up to an e-mail order confirmation from Gilt for two $5,000 Rolex watches being overnighted to Texas!!! The thieves weren't smart enough to update my e-mail address so that's what saved me. I managed to cancel the order and my credit card in time, but I was very upset that this happened, and also mad that Discover Card didn't catch that it was unusual that I was spending $10,000 (!!!!!!!!!!) on an online luxury goods store. I don't think I've ever spent more than $3,000 at once, and that was when I was buying roundtrip plane tickets to Israel for two people...

bzar · 09-09-15, 12:29 AM

omg. that is really scary. thanks for the head's up.

did Discover have an answer about why they didn't catch it?

Sophb21 · 09-09-15, 03:02 AM

Oh no I'm so sorry this happened. Thank you for the heads up!

I hope it gets sorted as stress-free to you as possible

athompson10 · 09-09-15, 05:54 AM

THANK YOU for this. I do a lot of online shopping but don't save my credit card information if possible. I did not think my card was saved at my Gilt account but it was (site might be one of those sneaky ones where saving cc info is the default, instead of having the purchaser get the "do you want to save this card info" pop-up). My info is now deleted.

I hope you get everything worked out with Discover.

cherimac · 09-09-15, 06:56 AM

How awful. I have never used Gilt but have thought about it with their deals. Hope it wasn't too much of a pain to get it fixed.

dela · 09-09-15, 08:11 AM

So many issues with that! I'm really shocked Discover didn't flag that immediately. I have received calls from Capital One after trying to buy sneakers in Las Vegas (I guess the pattern of purchases in another state flagged it). I also would have hoped the site would have an extra layer of verification for a purchase that large and suspicious, who buys 2 Rolex watches at once?? I also set notifications on my card to tell me any time a purchase is made over $500, just to catch any nonsense sooner. Not sure if all my cards have that feature.

I would have had a small heart attack seeing that charge on my card.

laurajhawk · 09-09-15, 08:25 AM

I've been very happy with American Express - they've called me two or three times about potential fraud and they've always been right, and dealt with it really well and overnighted my new card. (One time they called for a legitimate purchase but it was way out of my pattern so I appreciated the call.) I have recently set notifications like Dela, for large purchases and also to flag when my balance exceeds a certain amount. (When I see a large purchase I call DH and say "Did you just buy a guitar?" and he says "Yes". But, I mean, if it ever wasn't a guitar then I would know.

)

I don't think your experience speaks well for Discover. I'm so glad you caught it quickly!

Usia · 09-09-15, 08:26 AM

I had a similar situation with my AmEx card couple of years ago. They didn't catch it either. Believe it or not, it was the merchant that called me to ask if I actually placed that order.

SpiritYogi · 09-09-15, 08:52 AM

You were very lucky to catch the purchase before it went through. I've been a customer of Discover Card for years and, if anything, get frustrated with their security at times because I have to call before making large purchases or the charge will be flagged or even denied. You can set up extra security on your account by going to Account - Communication - Account Alerts. There you will see a picture of a lock with 'Protect Your Account' underneath. It is a great section to update with whatever security measures you want to add to your account.

monterey vidiot · 09-09-15, 10:26 AM

You want hyper security, try Wells Fargo. I had told them when I would be in NYC. After calling my home phone, (I later learned) only, they froze my Visa for suspicious activity, less than $2 on the hotel's computer! I don't have a smartphone & didn't travel with my laptop. After my Visa was declined in a restaurant, I called Wells. Very angry.

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09-09-15, 12:00 AM
neatski Join Date: Jun 2010 Location: Orlando, FL	Fraud Alert!! Gilt.com In January, I ordered Suzanne Bowen's 3-month special from Gilt.com. I've never logged in again or bought anything else, but I guess my credit card was on file, because the other day I woke up to an e-mail order confirmation from Gilt for two $5,000 Rolex watches being overnighted to Texas!!! The thieves weren't smart enough to update my e-mail address so that's what saved me. I managed to cancel the order and my credit card in time, but I was very upset that this happened, and also mad that Discover Card didn't catch that it was unusual that I was spending $10,000 (!!!!!!!!!!) on an online luxury goods store. I don't think I've ever spent more than $3,000 at once, and that was when I was buying roundtrip plane tickets to Israel for two people... __________________ The most effective workout is the one you're not doing right now!

09-09-15, 12:29 AM
bzar Exchange Moderator Join Date: Feb 2002 Location: PalmTreeVille	omg. that is really scary. thanks for the head's up. did Discover have an answer about why they didn't catch it? __________________ ~jeannine Miyagi: Wax on, right hand. Wax off, left hand. Wax on, wax off. Breathe in through nose, out the mouth. Wax on, wax off. Don't forget to breathe, very important. [walks away, still making circular motions with hands] ~ Pat Morita, The Karate Kid, 1984 disclosure: in the years 2002-2004 i had a professional relationship with a distributor of fitness videos; see profile.

09-09-15, 03:02 AM
Sophb21 Join Date: Mar 2013 Location: Australia	Oh no I'm so sorry this happened. Thank you for the heads up! I hope it gets sorted as stress-free to you as possible

09-09-15, 05:54 AM
athompson10 VF Supporter Join Date: Jan 2003 Location: Brooklyn, NY	THANK YOU for this. I do a lot of online shopping but don't save my credit card information if possible. I did not think my card was saved at my Gilt account but it was (site might be one of those sneaky ones where saving cc info is the default, instead of having the purchaser get the "do you want to save this card info" pop-up). My info is now deleted. I hope you get everything worked out with Discover. __________________ Allison

09-09-15, 06:56 AM
cherimac Join Date: Feb 2005 Location: Georgia	How awful. I have never used Gilt but have thought about it with their deals. Hope it wasn't too much of a pain to get it fixed. __________________ Cheri

09-09-15, 08:11 AM
dela Join Date: Aug 2010	So many issues with that! I'm really shocked Discover didn't flag that immediately. I have received calls from Capital One after trying to buy sneakers in Las Vegas (I guess the pattern of purchases in another state flagged it). I also would have hoped the site would have an extra layer of verification for a purchase that large and suspicious, who buys 2 Rolex watches at once?? I also set notifications on my card to tell me any time a purchase is made over $500, just to catch any nonsense sooner. Not sure if all my cards have that feature. I would have had a small heart attack seeing that charge on my card.

09-09-15, 08:25 AM
laurajhawk Join Date: Sep 2005 Location: Colorado	I've been very happy with American Express - they've called me two or three times about potential fraud and they've always been right, and dealt with it really well and overnighted my new card. (One time they called for a legitimate purchase but it was way out of my pattern so I appreciated the call.) I have recently set notifications like Dela, for large purchases and also to flag when my balance exceeds a certain amount. (When I see a large purchase I call DH and say "Did you just buy a guitar?" and he says "Yes". But, I mean, if it ever wasn't a guitar then I would know. ) I don't think your experience speaks well for Discover. I'm so glad you caught it quickly! __________________ - Laura "Don't say 'I can't' ... say 'I presently suck at this thing.'" - Matt Meese, BYU Divine Comedy

09-09-15, 08:26 AM
Usia VF Supporter Join Date: Feb 2008	I had a similar situation with my AmEx card couple of years ago. They didn't catch it either. Believe it or not, it was the merchant that called me to ask if I actually placed that order. __________________ Dana Avatar: Oliver!

09-09-15, 08:52 AM
SpiritYogi Join Date: May 2002 Location: Spiritual Bliss	You were very lucky to catch the purchase before it went through. I've been a customer of Discover Card for years and, if anything, get frustrated with their security at times because I have to call before making large purchases or the charge will be flagged or even denied. You can set up extra security on your account by going to Account - Communication - Account Alerts. There you will see a picture of a lock with 'Protect Your Account' underneath. It is a great section to update with whatever security measures you want to add to your account.

09-09-15, 10:26 AM
monterey vidiot VF Supporter Join Date: Nov 2001 Location: Monterey County, California	You want hyper security, try Wells Fargo. I had told them when I would be in NYC. After calling my home phone, (I later learned) only, they froze my Visa for suspicious activity, less than $2 on the hotel's computer! I don't have a smartphone & didn't travel with my laptop. After my Visa was declined in a restaurant, I called Wells. Very angry. __________________ "It takes work to change the shape of this muscle." Susan Harris in The Firm Vol. 1, talking about the triceps, in 1986 Still working on my triceps after all these years. ~Cynthia