04-23-11, 09:52 AM | |
Join Date: May 2008
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If it helps, Gaiam produced Jillian's latest DVD. There was a recent problem with Firm Zero in Ten (Also produced by Gaiam) having the same glitch.
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Life is not about who you once were. It is about who you are right now and the person you have the potential to become. |
04-23-11, 11:46 AM | |
Join Date: Nov 2005
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update on Collage Video from the OP
I am the OP for this thread. I apologize if I upset anyone with either the title of my original post or its content. My original intention was not to say bad things about Collage but just to "vent" about this situation and find out whether anyone else had a similar experience. I've been a Collage customer for many years too, have generally had excellent service, and was especially disappointed that this problem with Ripped in 30 couldn't seem to be solved.
It bothered me that they kept sending defective copies rather than looking into whether the entire batch might be defective. In the end, Collage sent me three copies of the DVD that were all defective, even after they said they had watched them before shipping them out. I tried them on several different DVD players so I'm sure it was not an issue with my player. Finally, I asked for a refund which I promptly received, and they sent me a free t-shirt as a gift with a card thanking me for my patience. I thought that was very gracious and something that they didn't have to do. I have ordered again from Collage since this happened and don't intend to "take my business elsewhere" because of this. |
04-23-11, 12:28 PM | |||
Join Date: Oct 2003
Location: Santa Cruz Mtns, CA
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Quote:
Quote:
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~~Diane~~ |
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04-23-11, 01:49 PM | |
Join Date: Mar 2009
Location: Los Angeles, CA
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Very timely thread for me since I just picked this up from my mailbox last night. Didn't feel like even previewing a Jillian on a Friday night, so doing it now.
I went straight to week 2 and yay! it doesn't freeze. Lots of mountain climbers, planks, and love the crow pushups. Jillian's personality is just perfect for me too--not too over the top, not fake or annoying, very motivating. I purchased from Amazon and played it in my Panasonic portable, so will try my two other DVD players, but should work. Usually buy from Amazon or Mary and both have accepted defective DVDs back from me. I appreciate the thread revival, thanks. Debbie |
04-23-11, 04:00 PM | |
Join Date: Jan 2006
Location: Utah
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I am glad this thread was bumped up as I had not heard about the defect earlier. Where in week 2 is the flaw? I recently received this in trade so I hope mine is okay.
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Wendy ----------------------------------------------- "Oxygen is free. Breath it in!" Jennifer Galardi DOTI Hip Hop Party "A 30-minute workout is just 2% of your day. No excuses." Clubz Lisa Shaffer 2013 10,000 Kettlebell Swing challenge completed. |
Tags |
collage, collage video, collagevideo.com, defective dvd, jillian michaels, ripped in 30 |
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