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Old 04-12-16, 09:38 AM  
Kathleen Ann
 
Join Date: Nov 2001
Location: Chicago burb
KBKB question

I ordered KBKB DVDs from groupon with many complications. Finally got it resolved I think.
For those of you that ordered the DVDs where you sent the downloads also for free? Or did they goof up again and sent the wrong order. I don't want to download and then they not send me the DVDs.
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Old 04-12-16, 02:28 PM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
What kind of complications you had? I ordered a while back without problems (I also ordered from Groupon). I got a confirmation order within few minutes of placing it and after 5 days of "processing", it shipped, and I got it around 5 days later (I'm in Canada), I didn't get or was offered any downloads, I just got the dvd set I ordered. I hope you'll get what you ordered without problem.
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Old 04-12-16, 03:50 PM  
jenn38
 
Join Date: Jun 2009
Location: accord ny
The only problem I had was from KBKB themselves. I tried to cancel my order and they never got back to me. So now I have 2 copies of Scorcher. One from Groupon and one from KBKB that I'm trying to sell.

I had no problems with Groupon but was not offered downloads + DVD's. I just ordered the DVD's both times.
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Old 04-12-16, 05:41 PM  
FirmDancer
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Join Date: Apr 2002
Quote:
Originally Posted by Kathleen Ann View Post
I ordered KBKB DVDs from groupon with many complications. Finally got it resolved I think.
For those of you that ordered the DVDs where you sent the downloads also for free? Or did they goof up again and sent the wrong order. I don't want to download and then they not send me the DVDs.
When I had complications with my order, they offered to send me links to the downloads for free. But they never did. And it took weeks to resolve the order issue and finally get the DVDs.
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Old 04-12-16, 07:37 PM  
angie_nrs
 
Join Date: Feb 2008
I think Groupon only has the offer for DVD's. I don't see anything there that mentions downloads. I got the DVD's about a month ago and never had a problem with Groupon or KBKB.

Groupon is offering 20% off your order today only with the code:SURPRISE
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Old 04-12-16, 08:10 PM  
Kathleen Ann
 
Join Date: Nov 2001
Location: Chicago burb
Quote:
Originally Posted by angie_nrs View Post
I think Groupon only has the offer for DVD's. I don't see anything there that mentions downloads. I got the DVD's about a month ago and never had a problem with Groupon or KBKB.

Groupon is offering 20% off your order today only with the code:SURPRISE


Great!! The other code groupon 10 did not work for me so I ended up paying full price and still don't have them after 3 weeks.
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Old 04-12-16, 08:44 PM  
bee
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Join Date: Jul 2008
Oh bummer! If I were you I'd write to Dasha and explain. If you can get her attention she is very nice and I'm sure will make it right for you somehow. I'm not sure how tough it is to get her attention but definitely worth a try!
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Old 04-12-16, 10:41 PM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
Quote:
Originally Posted by Kathleen Ann View Post
[/B]

Great!! The other code groupon 10 did not work for me so I ended up paying full price and still don't have them after 3 weeks.
The "Groupon10" code was for first time groupon users, it worked for me (I've never bought from Groupon before). I do hope you'll get it solved. How frustrating...
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Old 04-12-16, 11:01 PM  
angie_nrs
 
Join Date: Feb 2008
I just went and ordered via Groupon even though their site doesn't show the other options besides DVD's, I think the voucher code would work on the KBKB site since downloads and DVD's are the same price. I would imagine it's one or the other though.....as they are priced separately.

I hope you get it taken care of soon.

Did you want the downloads or the DVD's? I just ask b/c if you want the DVD's you have to go to the KBKB site and pay for the shipping of $9.95 per set before they process your order. The Groupon thing can be a little confusing. I would imagine you wouldn't have to do that for the downloads....but I've never downloaded workouts before, so I'm guessing on that.

ETA: Just re-read your OP. If you want the DVD's and you've paid for the shipping, I would either wait until you get them or contact KBKB again and tell them you wanted the DVD's and not the downloads (if you have already received the downloads). If you've had a problem it's possible they may give you both? When I ordered my DVD set....all I received was the DVD set....no downloads were included. HTH
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Old 04-13-16, 12:06 AM  
AsSweetAsSugar
 
Join Date: Sep 2013
Location: Canada
Quote:
Originally Posted by angie_nrs View Post
Did you want the downloads or the DVD's? I just ask b/c if you want the DVD's you have to go to the KBKB site and pay for the shipping of $9.95 per set before they process your order. The Groupon thing can be a little confusing. I would imagine you wouldn't have to do that for the downloads....but I've never downloaded workouts before, so I'm guessing on that.
I agree, it can be a bit confusing. Once, I bought the set from Groupon, I went to KBKB site to place my order, I put the groupon code and then the only think I had to pay to KBKB was the shipping.
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"There are seven days in the week and someday isn't one of them!"

LMP - Grad/Aug 13 * TheRack - Grad/Nov 13 * PowerFit H - Grad/Jan 14 * FIF: SB - Grad/ Feb 14 * Cage/Box/KB 6WR - Comp/Mar 14 * Ugi/Kb/Pilates 6WR - Comp/May 14 * ThunderBell - Comp/Sep 14 * Obsidian - Comp/Jan 15 * JNL - DO/Sept 15 * D2S - Grad/Feb 16 * KbKb/TBS - Grad/Jun 16 * FusionMixx - Com/Aug 16 * F8F - Grad/Oct 16

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